Summary
Work History
Education
Skills
Affiliations
Timeline
Generic

John Hancock

Atlanta

Summary

Results-driven Customer Service Representative with expertise in work order management and technician coordination. Recognized for delivering timely communication and enhancing customer satisfaction in a fast-paced environment. Dedicated customer service professional skilled in managing high volumes of inquiries and coordinating technician schedules. Proven ability to ensure timely updates and maintain excellent customer relations, contributing to overall team efficiency and client satisfaction.

Work History

Customer Service Representative

Tanstel Electronics
Atlanta
06.2025 - Current
  • Managed a high volume of inbound customer calls by creating and processing work orders for appliance repairs, providing repair status updates, and ensuring timely communication. Monitored and responded to incoming texts and emails, while coordinating technician schedules by notifying customers of estimated arrival times and maintaining excellent customer service throughout the repair process.

Education

High School Diploma -

Cross Keys High School
Atlanta
06-1982

Skills

  • Work order management
  • Customer communication
  • Technician coordination
  • Repair status tracking
  • Equipment troubleshooting
  • Customer relationship management

Affiliations

  • I enjoy photography and working with graphics in Photoshop.

Timeline

Customer Service Representative

Tanstel Electronics
06.2025 - Current

High School Diploma -

Cross Keys High School
John Hancock