Summary
Work History
Education
Skills
Affiliations
Timeline
Generic

John Hancock

Atlanta

Summary

Results-driven Customer Service Representative with expertise in work order management and technician coordination. Recognized for delivering timely communication and enhancing customer satisfaction in a fast-paced environment. Dedicated customer service professional skilled in managing high volumes of inquiries and coordinating technician schedules. Proven ability to ensure timely updates and maintain excellent customer relations, contributing to overall team efficiency and client satisfaction.

Work History

Customer Service Representative

Tanstel Electronics
Atlanta
06.2025 - Current
  • Managed a high volume of inbound customer calls by creating and processing work orders for appliance repairs, providing repair status updates, and ensuring timely communication. Monitored and responded to incoming texts and emails, while coordinating technician schedules by notifying customers of estimated arrival times and maintaining excellent customer service throughout the repair process.

Education

High School Diploma -

Cross Keys High School
Atlanta
06-1982

Skills

  • Work order management
  • Customer communication
  • Technician coordination
  • Repair status tracking
  • Equipment troubleshooting
  • Customer relationship management

Affiliations

  • I enjoy photography and working with graphics in Photoshop.

Timeline

Customer Service Representative

Tanstel Electronics
06.2025 - Current

High School Diploma -

Cross Keys High School

Similar Profiles

  • ANWAR ALI ANSARIANWAR ALI ANSARI

    L2 TECHNICIAN at GNG Electronics Limited ( Electronics Bazaar)L2 TECHNICIAN at GNG Electronics Limited ( Electronics Bazaar)

  • Shivam BavankarShivam Bavankar

    NA at Self Employed - Electronics & Digital Goods Retailer Royal ElectronicsNA at Self Employed - Electronics & Digital Goods Retailer Royal Electronics

  • Aron LecznarAron Lecznar

    Documentation Specialist and CAD Technician at Renco Electronics (Standex Electronics)Documentation Specialist and CAD Technician at Renco Electronics (Standex Electronics)

  • Anthony 7 PetersAnthony 7 Peters

    25H Network Communication Specialist at United States Army Reserve25H Network Communication Specialist at United States Army Reserve

  • Jerome JenkinsJerome Jenkins

    Network Infrastructure Technician at Kusan ABNetwork Infrastructure Technician at Kusan AB

CREATE PROFILE
John Hancock