John Le
Jonesboro
Summary
Currently a hub city dispatcher at Oreilly Auto Parts megahub store. Also an accomplished former Assistant Manager at The Parts House including earning the Assistant Manager of the Year award for 2023. I am adept in operations management and customer relations. Good in staff supervision, enhancing customer service satisfaction, and driving sales to meet budgetary goals and following behind to find items others couldn't and checking for errors. With my journalism background, I am also proficient in computer skills and social media, I am able to work quick on computers, run schedules, use the internet quickly and efficiently. I have good knowledge and skills with a camera as well as editing video and pictures. I'm also bilingual, being fluent in both english and vietnamese.
Overview
6
6
years of professional experience
Work History
HUB CITY DISPATCHER
Oreilly Auto Parts
10.2024 - Current
- Pull orders made by sister/servicing stores to be delivered to said stores on delivery routes
- Pull orders for pick-ups by sister store drivers or customer will calls
- Ensure that routes are assigned to drivers and vehicles and ready for dispatch
- Sort and organize daily paper work such as delivery manifests, distribution center transfer manifests, order invoices, and credit invoices
- Handle questions, comments and concerns from servicing stores including missing parts, delivery delays and/or pick up change
- Assist in stock replenishments
ASSISTANT MANAGER
The Parts House
12.2021 - 08.2024
- Communicate with and between manager and drivers to ensure orders, concerns and needs are addressed
- Managed customer orders, bills and returns to meet/exceed customer service satisfaction
- Monitored daily sales to ensure we maintained budget and make appropriate actions if needed (drive sales, cut drivers)
- Assisted with inventory checks and daily stock orders
- Assisted with new employee training when needed
- Communicated with clients to address questions, concerns, and ETA of sourced orders
HUB MANAGER
AutoZone
09.2018 - 12.2019
- Pulled sourcing orders for sister stores and ensure they go on routes by window deadlines
- Work with fellow managers to make sure all drivers show up, routes are filled and they go out with vehicles inspected and fueled
- Occasionally fill in on routes when there are driver shortages
- Call stores if parts aren't available or let them know if there are delays in relay
- Also was tasked with managing stock team; ensure stock is broken down and staged in appropriate areas for stockers to put up
- Assist in inventory checks
Education
BACHELOR OF ARTS (B.A.) - JOURNALISM
Georgia State University
Atlanta, GA05.2018
Skills
- Computer skills
- Customer Relations
- Staff Supervision
- Product and service knowledge
- Bilingual (English & Vietnamese)
- Operations Management
- Retail Operations
- Employee Scheduling
- Photography
- Parts Knowledge
- Social Media Knowledge
Awards
Assistant Manager of the Year, 2023
Timeline
HUB CITY DISPATCHER
Oreilly Auto Parts
10.2024 - Current
ASSISTANT MANAGER
The Parts House
12.2021 - 08.2024
HUB MANAGER
AutoZone
09.2018 - 12.2019
BACHELOR OF ARTS (B.A.) - JOURNALISM
Georgia State University
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