John Palmer
Ringgold
Summary
Accomplished leader with a proven track record at Q2 Management Inc., excelling in team leadership and strategic planning. Expert in enhancing operational efficiency and customer satisfaction, demonstrated through successful project management and fostering an inclusive team environment. Skilled in decision-making and adaptability, consistently achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Q2 Management Inc.
09.2023 - Current
- Oversaw all containment and inspection activities during assigned shift at Volkswagen.
- Managed the first response team to resolve customer concerns, adjusting strategies as needed.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized on-site environment to enhance the customer experience.
- Identified potential future leaders within the team to ensure sustained organizational growth.
- Promoted an inclusive and positive atmosphere within the team.
- Led team in fulfilling Volkswagen's daily operational demands, ensuring successful containment.
Scrap Admin
Q2 Management Inc.
05.2023 - Current
- Oversaw the department's material flow, ensuring accurate handling of all incoming and outgoing items.
- Liaised with suppliers and internal departments at the Volkswagen plant to ensure efficient material transfer.
- Transferred all materials systematically using SAP, maintaining daily logs for accuracy.
Supervisor of Operations
Q2 Management Inc.
04.2023 - Current
- Directed daily operations of inspectors and production staff, maintaining compliance with VPIN standards.
- Executed shift audits and validations, ensuring adherence to operational protocols and training guidelines.
- Processed payroll for team members, ensuring accuracy and timeliness.
- Directed and coordinated activities in different departments at the Volkswagen site to maintain operational efficiency.
- Facilitated effective communication among team members, Volkswagen, suppliers, and other companies to ensure successful operations.
Project Specialist
Q2 Management
10.2022 - Current
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Oversaw a team of inspectors to ensure compliance with VPIN guidelines.
- Assisted supervisor in validating and auditing job processes, contributing to improved zone performance.
Shop Manager
Applied Valve Technology Inc.
08.2015 - 06.2020
- Directed shop operations to achieve timely completion of tasks.
- Ensured all valve machining and repairs adhered to ASME standards for diverse applications.
- Led a team of Valve Technicians, ensuring efficient workflow and high-quality service.
- Conducted yearly inventory audits to maintain optimal stock levels.
- Communicated effectively with customers to understand their needs and provide solutions.
Education
High School Diploma -
Monte Vista
San Diego, CA05-2004
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Goal setting
- Strategic planning & thinking
- Workload management
- Conflict resolution
- Adaptability and flexibility
- Coaching and mentoring
Timeline
Assistant Manager
Q2 Management Inc.
09.2023 - Current
Scrap Admin
Q2 Management Inc.
05.2023 - Current
Supervisor of Operations
Q2 Management Inc.
04.2023 - Current
Project Specialist
Q2 Management
10.2022 - Current
Shop Manager
Applied Valve Technology Inc.
08.2015 - 06.2020
High School Diploma -
Monte Vista
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