John Peterson
Dallas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Real Estate Appraisal industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Commercial Client Specialist
Dart Appraisal
06.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured timely completion of appraisal reports by closely monitoring deadlines and tracking progress.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices for optimal performance as an Appraisal Coordinator.
- Assisted appraisers in completing assignments efficiently through effective coordination and communication.
- Established strong relationships with clients, fostering trust and loyalty through consistent professionalism and quality service delivery.
- Evaluated appraiser performance on a regular basis, providing constructive feedback that contributed to their professional development and overall growth within the organization.
Manager of Appraisal Operations
The Benchmark Group
11.2015 - 06.2021
- Improved team productivity by implementing effective management strategies.
- Reduced operational costs by identifying inefficiencies and implementing solutions.
- Assisted in data entry for residential reviews of appraisals and evaluations.
- Facilitated smooth operations by managing schedules, coordinating appointments, and confirming property access for appraisers.
- Communicated with fee appraisers regarding orders, reports and assignment schedules.
- Composed and ordered engagement letters to fee appraisers.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Assist with finance department on account receivables.
Communicator
InfoCision Management Corporation
08.2013 - 03.2015
- Outbound calling and inbound for Non- Profit Organizations
- Having to take orders over the phone
- Also, Did Outbound calling for Verizon Wireless and taking inbound calls for them
- Having to take orders over the phone and making plan changes
- Having to go into different data bases and do a lot of data entry
Sales
Momentum Media
02.2013 - 08.2013
- Help manage a team to drive sales for Direct TV
- Going to different stores to sell products for Direct TV
Production Assistant
WRCB Channel
04.2011 - 12.2012
- Studio Camera for live, daily Newscasts
- Operated 36 channel stereo mixer as audio
- Loaded and operated chyron generator and import graphics into still store for live, daily Newscasts
- Helping to shoot University Of Tennessee Chattanooga football games
- Helped set up for live shots outside of the studio
Production Assistant
ETC TV 3
08.2009 - 02.2011
- Operated camera for live sporting events, Friday Night Football games and live TV Newscasts
- Helped set up for football games, such as running cable
Education
No Degree - Journalism
Kennesaw State University
03.2025
Skills
- TV Production
- Client advocacy
- Sales support
- Product knowledge
- Client communication
- Account management
- Relationship building
- Problem resolution
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Commercial Client Specialist
Dart Appraisal
06.2021 - Current
Manager of Appraisal Operations
The Benchmark Group
11.2015 - 06.2021
Communicator
InfoCision Management Corporation
08.2013 - 03.2015
Sales
Momentum Media
02.2013 - 08.2013
Production Assistant
WRCB Channel
04.2011 - 12.2012
Production Assistant
ETC TV 3
08.2009 - 02.2011
No Degree - Journalism
Kennesaw State University
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