Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Quinn

Dalton

Summary

Dynamic and results-driven professional with extensive experience in staff management and training development. Proven track record of exceeding sales targets and enhancing customer loyalty through exceptional service. Skilled in record keeping and effective communication, fostering a motivated team environment to drive operational excellence.

Overview

15
15
years of professional experience

Work History

Key Holder

Robinson Salvage
06.2022 - Current
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Department Manager

McDonald's
10.2018 - 11.2019
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Completed inventory on a nightly and monthly basis to ensure all food cost targets were met.

Assistant Manager

Hardee's
03.2015 - 10.2018
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.

Shift Manager

McDonald's
11.2011 - 05.2015
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Cultivated professional working relationships with peers and supervisors.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Crew Member

Arby's
11.2010 - 09.2011
  • Operated cash register to ring up final bill and process various forms of payment.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

No Degree - Human Resources Management

Georgia Northwestern Technical College
Rome, GA

No Degree - Teaching

Dalton State College
Dalton, GA

Skills

  • Recordkeeping

  • Recruitment

  • Staff management

  • Onboarding and orientation

  • Training development

  • Sales monitoring

  • Inventory management

  • Cost control

  • Verbal and written communication

Timeline

Key Holder

Robinson Salvage
06.2022 - Current

Department Manager

McDonald's
10.2018 - 11.2019

Assistant Manager

Hardee's
03.2015 - 10.2018

Shift Manager

McDonald's
11.2011 - 05.2015

Crew Member

Arby's
11.2010 - 09.2011

No Degree - Human Resources Management

Georgia Northwestern Technical College

No Degree - Teaching

Dalton State College

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John Quinn