JOHN R RODRIGUEZ
Atlanta
Summary
Over 15 years of experience in sales and telecommunications, consistently achieving and exceeding targets through strong customer relationship management. Proven ability to adapt to challenges and drive results in dynamic environments. Committed to continuous learning and professional development to enhance skills and performance.
Overview
11
11
years of professional experience
Work History
Customer Account Manager
Comcast
02.2026 - Current
- Managed customer accounts and ensured satisfaction with service delivery.
- Collaborated with cross-functional teams to address customer needs effectively.
- Increased business with existing clients by identifying areas needing improvement.
- Negotiated contracts with key customers to maximize profitability for both parties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed account data to identify trends and enhance customer experience.
Senior Loyalty 2
Comcast
10.2024 - Current
- Comcast Retention Loyalty Remote, Bloomfield, NJ
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Focused on learning new skills and staying updated with industry changes.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Senior Retention 3
Comcast
07.2025 - 02.2026
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Retail Store Sales Manager
AT&T
09.2015 - 10.2020
- Increased overall store sales by implementing effective merchandising strategies and leveraging customer insights.
- Boosted sales performance with personalized recommendations tailored to each customer's unique needs.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Analyzed sales data to identify patterns in consumer behavior and adjust merchandise assortments accordingly for maximum profitability.
- Coordinated with other store managers to share best practices and address challenges, contributing to overall company success.
Education
Personal Trainer Certified -
Lyndhurst Fitness
02-2011
Skills
- Customer relationship management
- Salesforce expert
- Customer service
- Client-focused approach
- Data analysis
- Technical proficiency
- Microsoft Office
- Teamwork and collaboration
- Organizational skills
- Time management
- Attention to detail
- Problem-solving mindset
- Active listening
Accomplishments
- AT&T Summit winner 2015, 2016, 2018
- Comcast Top seller #1 in nation
- CBM for 4 months straight
- Presidents Club Winner for Comcast 2025 Top 2% in the nation
Languages
Spanish
Timeline
Customer Account Manager
Comcast
02.2026 - Current
Senior Retention 3
Comcast
07.2025 - 02.2026
Senior Loyalty 2
Comcast
10.2024 - Current
Retail Store Sales Manager
AT&T
09.2015 - 10.2020
Personal Trainer Certified -
Lyndhurst Fitness