John Schramm
Atlanta
Summary
Professional retail worker with experience in customer service and sales. Skilled in inventory management, cash handling, and merchandising. Known for teamwork, adaptability, and achieving store goals. Dependable and ready to contribute effectively to dynamic retail environment.
Overview
9
9
years of professional experience
Work History
Golf Club Fitter
Golf Galaxy
11.2022 - Current
- Share product knowledge with customers while making personal recommendations based on talent and skill level.
- Ensure each customer receives exceptional service leading to maximized sales by finding the right products, providing creative solutions and resulting in noticeable performance gains.
- Work one-on-one with the customer creating a positive club fitting experience.
- Help store employees with daily tasks and servicing customers when not in an appointment.
Account Manager
State Farm
05.2019 - 11.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Kitchen Manager
Panera Bread
08.2018 - 05.2019
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Front of House Manager
Buffalo Wild Wings
07.2015 - 07.2018
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Education
Bachelor of Science - Business Administration And Management
Abraham Baldwin Agricultural College
Tifton, GA05-2015
Skills
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Scheduling
Timeline
Golf Club Fitter
Golf Galaxy
11.2022 - Current
Account Manager
State Farm
05.2019 - 11.2022
Kitchen Manager
Panera Bread
08.2018 - 05.2019
Front of House Manager
Buffalo Wild Wings
07.2015 - 07.2018
Bachelor of Science - Business Administration And Management
Abraham Baldwin Agricultural College
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