John T. Drake Jr.
Stone Mountain
Summary
Seeking to obtain a challenging and advancement position on Delta’s Air Line leadership team.
Overview
26
26
years of professional experience
Work History
Operation Service Manager
Delta Airlines
Atlanta, Ga
02.2000 - Current
- Oversee daily operations ensuring compliance with safety and regulatory standards.
- Develop and implement process improvements enhancing operational efficiency across service areas.
- Lead cross-functional teams to streamline workflows, reducing turnaround times for services.
- Mentor staff on best practices in customer service and operational procedures, fostering a collaborative environment.
Education
B.A. - Business
LaGrange College
LaGrange, GASkills
- Team/ Individual Coaching
- Time Management
- Relationship Building
- Customer Servicing
Timeline
Operation Service Manager
Delta Airlines
02.2000 - Current
B.A. - Business
LaGrange College
Honors and Awards
2009 Chairman’s Club Nominee-Delta Air Line