John Wesley Knight
Grayson
Summary
Highly strategic and motivated executive with a progressive career history in project management VP/Director Sales and Operations. Offering exceptional leadership and management skills with the proven ability to build trust and communicate effectively across all levels of an organization. Adept at partnering with boards of directors and C-suite executives to develop and execute strategic business plans that achieve key objectives.
Overview
18
18
years of professional experience
Work History
Director of Client Services
Delegate Solutions
02.2022 - 02.2023
- Oversees the Service Department to achieve high quality staff operation and performance.
- Responsible for supervising the Service Department, inc.4+ Service Manager direct reports and 30+ indirect reports.
- Responsible for performance management of direct reports.
- Lead weekly department meetings and one-on-one meetings with direct reports.
- Responsible for Service Department P&L reports.
- Help drive quarterly and annual goals for the department and company.
- Oversee Service Department Metrics and other related data.
- Collaborate with Community and Education Lead to build connection between the core service and the Training Department.
- Works alongside Visionary to ensure vision for service operations is implemented.
- Cascades messages from the leadership team to all service department personnel.
- Creates opportunities for employees to grow and develop.
- Remove obstacles in the Service Department.
- Worked with the Training Department to fuse institutional knowledge with delivery of service.
- Delivered company presentations to staff.
- Enhanced the client journey experience to create lasting clients.
- Nurtured and maintained high performance teams within the service department.
Sales Manager
SCI International
02.2023 - Current
- Responsible for recruiting new sales representatives. Work closely with Hr. department.
- Responsible for onboarding and training sales representatives.
- Overseer of day-to-day field sales reps and operations.
- Help team members with selling high income accounts to increase closure rate
- Responsible for performance management of direct reports.
- Lead weekly department sales meetings. Coach and mentor sales agents daily weekly monthly.
- Responsible for department budget.
- Help drive quarterly and annual goals for sales department
Director of Operations/Acting CEO
Lenbrook Square Foundation
02.2020 - 02.2022
- Oversees and manages the daily strategic operation of programs, departments, and staff of Menders by Lenbrook staffing agency. Directs revenue, cost, funding, and budget operations to achieve high quality staff operation and performance.
- Review all relevant business data including program volume, patient acuity, provider productivity provider documentation reports, and revenue cycle, staffing and scheduling forecast and provider cost reports. Report meaningful information to the clinical leadership to support optimal business results.
- Synthesize business data to provide insights to clinical leadership. Educate clinical leadership on business drivers and financial impact of metrics.
- Oversee software implementation ClearCare and Ankota for HIM management. Ensures team is proficient.
- Identify and problem solve day-to-day site operations including matters related to payroll, credentialing, and human resource recruiting etc. with assistance of the central office departments.
- Create brand awareness internally and externally to align with corporate vision.
- Review financial statements for accuracy and trends to explain financial performance. Identify and understand the impact of variance and enact plans to address the negative variances.
- Develop annual budgets and responsible for P&L performance for programs.
- Created and reviewed proposals for new business and expansion of current business, including financial performance. Understand financial and operational impacts of the program changes as well as pricing.
- Manage business and financial contract elements with clients, including revenue sharing, cost sharing and reporting to clients.
- Lead contract negotiation processes where applicable for client contract renewals and amendments.
Vice President of Global Sales/Operations
Westfall Farms/ Alternative Energy
04.2017 - 02.2020
- Oversees and manages fundraising efforts and governmental contract negotiations for Westfall Farms Alternative Energy
- Overseer of projects related to alternative energy, commercial farming, and waste cleanup in Africa, Asia, Nigeria, Brazil, and the surrounding cities in the U.S.
- Negotiate contracts with local government in developing regions that will assist with housing, water systems and alternative energy.
- Help to identify renewable energy sources that will enable regions to build and maintain healthier environments for the surrounding areas.
- Report directly to CEO and provide insights for other financial opportunities for alternative energy resources.
- Create presentations to speak with donors for fundraising opportunities.
- Review contracts and terms to ensure accuracy and that priority is given for projects where resources have been depleted.
- Work to locate other companies that are involved with similar project to find ways to create partnerships.
- Travel to locations assigned by CEO and vet the surrounding areas for renewable energy opportunities.
- Create business proposals for detailing projects and timetable for completion of work.
Director of Call Center Sales/Operations
CCC-Group Consulting
09.2015 - 04.2017
- Directed sales, marketing, and merchandising activities in $50 million business unit. Managed $650.000 merchandising budget with 18 medical clinics.
- Coached, trained and developed sales managers to supervise sales teams.
- Human resource consulting hired staff and created on boarding processes.
- Managed five departments and increased departmental revenue by 20%.
- Acquired new practices estimating 25 million annually and increased revenue.
- Developed strategies for post graduate students for insurance training.
- Developed marketing, sales and compensation plans for staff.
- Developed vision for each practice while identifying areas for growth.
- Developed local campaigns to market the practice to increase revenue.
- Responsible for staffing and day-to-day operation.
- Created and evaluated kpi performance metrics and analyzed and interpreted data.
- Overseer of health insurance sales and medical records dept.
Performance Manager Energy Sales
Red Ventures LLC
12.2010 - 09.2015
- Oversee and manage sales agents while driving daily performance for one of the largest marketing acquisition companies in Charlotte, NC.
- Responsible for 150 plus sales agents providing continuous coaching education in all sellable markets.
- Promoted for being one of the top 5 performance coaching managers in the company.
- Establish KPI Metrics and sales goals and exceed them monthly.
- Awarded for starting up new business accounts and being a top producer.
- Chosen to be top performing manager working with several new partnerships such as Just Energy, Direct Star TV, Hughes Net and Xcelerate Local.
- Just Energy has 14 U.S. locations and 6 Canada locations, and I exceeded sales goals in all sellable markets.
Call Center Manager
Christian Research Institute
10.2007 - 12.2010
- Manage inbound sales department and train staff on selling products.
- Responsible for setting aggressive goals for weekly, monthly donations and maintained consistency of donations.
- Created online giving for the CRI customers and fundraising events for organization.
- Develop a successful relationship with all donors.
- Hire train and develop sales representatives.
- Acquired new business partnership to grow sales department from 10 million to 15 million.
- Generated 5 million in sales with marketing campaigns and products.
- Exceeded sales goals in 6 months after taking over the sales department.
- Implemented sales tracking system to pinpoint sales opportunities with employees.
- Ran daily, weekly, and monthly statistical reports.
- Tracked product orders placed by customers.
Education
Associate of Arts - Theology
ETA College Seminary
Dearborn, MI01.1999
Associate of Science - Computer Science
CDI College Business & Technology
Southfield, MI01.1987
Skills
- HR recruiting and hiring
- Sales planning and implementation
- Team building
- Trend Forecasting
- Project management
- Business Consulting-MS Office
- Skilled negotiator
- Time management
- Cross functional team management
Accomplishments
- Business Development: I successfully grew business by 20% under ninety days of employment. After my initial onboarding process, I typically analyze areas that can be improved upon. This is done by seeking out areas that has proven to be complex in nature and develop a comprehensible process that will yield greater performance and create a better customer experience.
- Project Management: I initiated Training and Development for several departments and cross trained staff to improve performance and productivity for multiple medical clinics throughout Georgia. Through this effort I was instrumental in helping the company to acquire several additional clinics during my tenure.
- Research: I conducted research on employee performance which led to the development of personality assessments testing and allowed me to quickly understand how to motivate employees and drive performance.
Timeline
Sales Manager
SCI International
02.2023 - Current
Director of Client Services
Delegate Solutions
02.2022 - 02.2023
Director of Operations/Acting CEO
Lenbrook Square Foundation
02.2020 - 02.2022
Vice President of Global Sales/Operations
Westfall Farms/ Alternative Energy
04.2017 - 02.2020
Director of Call Center Sales/Operations
CCC-Group Consulting
09.2015 - 04.2017
Performance Manager Energy Sales
Red Ventures LLC
12.2010 - 09.2015
Call Center Manager
Christian Research Institute
10.2007 - 12.2010
Associate of Arts - Theology
ETA College Seminary
Associate of Science - Computer Science
CDI College Business & Technology