Johnae’ Bryant
Augusta
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Focused and dedicated insurance professional with several years of experience providing superior customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.
Knowledgeable insurance representative promoting several years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
6
6
years of professional experience
4045
4045
years of post-secondary education
Work History
Patient Care Coordinator
Sutter Health Primary Care
Augusta
02.2025 - Current
- Coordinated patient appointments and managed scheduling for multiple providers.
- Assisted patients with insurance verification and explained coverage options.
- Educated patients on treatment plans and provided necessary resources.
- Handled patient inquiries and resolved issues to enhance service quality.
- Supported team in implementing new processes to streamline patient flow.
- Collected and documented patient medical histories accurately.
- Educated patients on treatment plans and medication usage.
- Administered injections and performed basic laboratory tests.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Multi Office Manager
Fred Loya Insurance
Augusta
03.2022 - 02.2025
- Managed daily office operations and administrative tasks for insurance services.
- Oversaw scheduling and coordination of meetings for staff and clients.
- Maintained accurate records and files for insurance policies and claims.
- Maintained filing system for records, correspondence and other documents.
- Trained new employees on company policies and office systems.
- Implemented office procedures to enhance efficiency and organization.
- Managed office inventory and placed new supply orders.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Patient Access Representative
Doctors Hospital
Augusta
12.2019 - 04.2022
- Assessed insurance claims for accuracy and compliance with company standards.
- Coordinated communication between clients and claims adjusters to streamline processes.
- Analyzed policy details to determine coverage eligibility for filed claims.
- Provided guidance on claims procedures and documentation requirements to clients.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Provided customers with information regarding plan features, pricing, and availability.
- Responded to customer inquiries and problems to promote great service.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Assisted customers with inquiries and resolved issues efficiently.
- Assisted patients with insurance inquiries and eligibility checks.
- Coordinated appointments and scheduling for various medical departments.
- Handled incoming calls and directed patients to appropriate services.
- Maintained accurate patient records in electronic health record systems.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Education
Associate of Science - Business Administration And Management
Augusta University
Augusta, GAHigh School Diploma -
Butler High School
Augusta, GASkills
- Patient scheduling
- HIPAA compliance
- Basic laboratory tests
- Claims processing
- Policy analysis
- Office administration
- Problem solving
- Insurance practices
- Healthcare documentation
- Healthcare operations
- Medical billing
- Insurance policy analysis
- Attention to detail
- Team leadership
- Health insurance
- Legal codes
- Staff supervision
- Process improvement
- Team collaboration
- Customer relationship management
- Electronic records management
- Detail orientation
- Employee engagement
- Sales growth
- Hiring and training
- Professional and courteous
- Training and development
- Customer relations
Timeline
Patient Care Coordinator
Sutter Health Primary Care
02.2025 - Current
Multi Office Manager
Fred Loya Insurance
03.2022 - 02.2025
Patient Access Representative
Doctors Hospital
12.2019 - 04.2022
Associate of Science - Business Administration And Management
Augusta University
High School Diploma -
Butler High School