John Williams
Jonesboro
Summary
Experienced in senior-level operations, production and distribution. Promotes wide range of experience in planning and leading operations in manufacturing environment. Well-versed in contributing to company growth by implementing continuous process improvement, production optimization and high-performance team development. Experienced with union labor and contract negotiations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Manager Supply Chain
GXO Logistics
Atlanta
10.2022 - Current
- As the quality manager, Google.
- Oversee the quality and maintenance for Operation Ensuring the process for quality management system QMS, and maintenance shop tool equipment. I report on the performance of the QMS, recommend improvements.
- Conducted regular audits to ensure adherence to safety and quality standards.
- Trained staff on best practices in quality management and regulatory compliance.
- Collaborated with cross-functional teams to address quality-related issues effectively.
- Analyzed data trends to identify areas for process improvement in logistics.
- Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.
Senior Manager Regional
Americold, Inc.
Atlanta
03.2022 - 10.2022
- Overseer's and negotiate facilities procurement and sourcing vendor, suppliers' relations, contactors customers service level agreements for 13 retails (food and beverage industry) in addition to multiple 3PL sites across the USA.
- Manage retail storage operations and inventory management, ensuring compliance with contract guidelines, inventory accuracy, 99.95% and service level agreements for stakeholder's holders' agreement contracts.
- Maintain strong suppliers and vendors relationships and travel 90% of the time to meet with suppliers and store owners to ensure all pricing strategy, customer care service level agreements are met, based on contracts agreements.
- Implemented safety protocols to maintain compliance with industry standards and regulations.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
Senior Manager Inventory/Quality
DHL Supply Chain
Atlanta
04.2021 - 03.2022
- Provided senior leadership, direction, and strategy planning for the site Inventory and Quality department. To execute commercial and globes exports.
- Developed and progressed key vendors, suppliers, customer relationships and operational partnerships to drive P&L, cost savings, continuous improvement and operational excellence in inventory and quality management.
- Ensured 3PL customers inventory accuracy 99.98%, shrink contractual requirements, and service level agreements were monitored and reported timely to site leadership.
- Managed site safety program and hourly associates exempt managers, conducted performance reviews, and provided training and access to necessary tools for performing assigned duties.
- Analyzed data trends to inform decision-making in inventory control initiatives.
- Mentored junior managers, fostering a culture of continuous learning and development.
- Implemented process improvements to increase operational efficiency and reduce costs.
Senior Quality/ Inventory manager
Distribution Cooperative Inc.
McDonough
06.2018 - 05.2020
- Monitored and analyze available inventories for distribution supply chain and pharmacy in a 24/7-500,000 sq ft healthcare operations facility.
- Worked closely with customer service, vendors, suppliers to ensure accurate inventory and timely deliveries to customers, hospitals facilities.
- Maintained and tracked daily cycle counts, quality control, replenishment, restock, and returns through weekly/monthly analyzing reports.
- Developed and mentored supply chain managers, supervisors and associates across three shifts using KPI Metrics models for a 99.5% fill rate and adopted DMAIC for lean six sigma and 5s methodology.
Education
Bachelor's degree - business administration
Trident University International
Cypress, CASkills
- Strategic Planning
- Supply Chain
- Operations
- Lean Six Sigma
- Vendor management
- Profit & Loss
- Forecasting
- Continuous Improvement
Websites
Certification
• Lean Six Sigma Green Belt,
• Certified Supply Chain Professional
• First Aid Certification
• CPR
• Certified Supply Chain Professional
• First Aid Certification
• CPR
Timeline
Quality Manager Supply Chain
GXO Logistics
10.2022 - Current
Senior Manager Regional
Americold, Inc.
03.2022 - 10.2022
Senior Manager Inventory/Quality
DHL Supply Chain
04.2021 - 03.2022
Senior Quality/ Inventory manager
Distribution Cooperative Inc.
06.2018 - 05.2020
Bachelor's degree - business administration
Trident University International