Summary
Overview
Work History
Education
Skills
Timeline
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Johnisha Thomas

Riverdale

Summary

Customer service professional with 5+ years of solid experience delivering high-quality support in virtual environment. Has a solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions.

Overview

7
7
years of professional experience

Work History

Amazon Warehouse Associate

Amazon Warehouse
04.2024 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Consistently lifted materials weighing as much as 50+ pounds.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.

Customer Service Representative (Remote)

Verizon
09.2023 - 04.2025
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Cashier

Zaxby's
04.2023 - 03.2024
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Customer Service Representative (Remote)

Freedom Care
02.2021 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Manager

Doller General
01.2020 - 02.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Caregiver

Care In Motion LLC
10.2019 - 12.2020
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.

Cashier

Taco Bell
05.2018 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Merrillville High School
Merrillville, IN
06.2020

Skills

  • Packaging and labeling
  • Attention to detail
  • Problem-solving
  • Acquiring customers
  • Friendly, positive attitude
  • Customer service
  • Teamwork and collaboration
  • Personal hygiene assistance
  • Documentation and reporting
  • Strong multi-tasking
  • Retail operations
  • Cash handling
  • Punctual and reliable
  • Remote work experience

Timeline

Amazon Warehouse Associate

Amazon Warehouse
04.2024 - Current

Customer Service Representative (Remote)

Verizon
09.2023 - 04.2025

Cashier

Zaxby's
04.2023 - 03.2024

Customer Service Representative (Remote)

Freedom Care
02.2021 - 03.2023

Manager

Doller General
01.2020 - 02.2022

Caregiver

Care In Motion LLC
10.2019 - 12.2020

Cashier

Taco Bell
05.2018 - 09.2019

High School Diploma -

Merrillville High School

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Johnisha Thomas