Johnna E. Fusco
Atlanta
Summary
I am seeking a challenging and rewarding role in medical sales, where I can leverage my seven years of experience in sales, client relationship management, and market development. With a strong background in promoting technology products to healthcare professionals, I am looking for an opportunity to drive product awareness, increase market share, and contribute to a company's growth in the medical sector. I am particularly interested in roles that involve working with innovative medications or therapies, building long-term client partnerships, and collaborating within a dynamic, fast-paced team. I am a dynamic and results-driven sales professional excited for my next opportunity.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Yelp
02.2024 - Current
- Managed a portfolio of 150 accounts, retaining 60% of them by selling, cross selling, and up selling Yelp's advertising products
- Conducted and analyzed customer feedback to identify areas for improvement, leading to more opportunities
- Coordinated with internal teams to provide prompt support and address client needs efficiently
- Leveraged data-driven insights to develop targeted strategies to enhance overall client engagement levels
- Developed and executed account plans to drive customer success and achieve business objectives
- Managed a portfolio of enterprise level accounts like UPS and Home Depot
Account Manager/Business Development
Prime Technical Services
01.2022 - 02.2024
- Finished top of my hiring class two years in a row.
- Reached 20k in weekly revenue by month six in recruiting and sales and got promoted within six months of starting
- Managed a portfolio of enterprise level accounts such as Rooms to Go, ADP, R1 RCM, Norfolk Southern as well as several more
- Created a more organized sales and onboarding process by shortening the recruiting process from three weeks to one week, ultimately beating out any competition.
- Organized regular client meetings to ensure excellent customer service, areas for improvement, and ensure continued success
- Prospected new sales by making 100 cold calls a day
- Collaborated with CEO's, CTO's, and CFO's to identify opportunities and negotiate contracts terms and conditions to close agreements to maximize profits
Account Advisor
Pax8
09.2017 - 12.2020
- Reached above quota for ten consecutive months leading me to Presidents Cup the first year in market.
- Cultivated loyal client relationships by being a dedicated customer service rep through listening to client needs, being educated on Pax8 products, and representing the client internally to accomplish their goals
- Responsible for managing 60+ accounts and promoting 25+ companies products to meet customer needs ranging from infrastructure to email security.
- Created product awareness of Pax8 products to successfully garner new client opportunities through email, face to face, marketing events, and Zoom.
- Demonstrated exceptional time management skills and attention to detail by balancing several accounts and providing outstanding customer service
Business Development
Pax8
09.2017 - 02.2018
- Finished Top 20 among BDR's at Pax to reach Presidents Cup
- Responsible for developing Pax8 product awareness in new territories
- Developed relationships with Manage Service Providers (MSP’s) to effectively utilize a referral process
- Established relationships with MSPs to turn cold opportunities into sales opportunities
- Collaborated with internal and external stakeholders to help the organization grow throughout the country
- Made up to 100 cold calls a day; served as the first point of contact for potential clients
Coach
3D Lacrosse
05.2017 - 08.2018
- Coached 30 high-school girls, winning three national tournaments
- Gained great interpersonal skills through working with the coaching staff, parents, and players - was able to adapt communication styles depending on the audience
Education
Bachelor of Arts - Communication, Ethnic Studies
University of Colorado at Boulder
05.2017
Accomplishments
- Yelp: Nine consecutive months hitting above quota
- Prime Technical Services: Contest 2022 & 2023
- Pax8: President’s Cup 2018/2019
- D1 Women’s Lacrosse Student-Athlete University of Colorado, Boulder 2014 - 2017
Timeline
Customer Success Manager
Yelp
02.2024 - Current
Account Manager/Business Development
Prime Technical Services
01.2022 - 02.2024
Account Advisor
Pax8
09.2017 - 12.2020
Business Development
Pax8
09.2017 - 02.2018
Coach
3D Lacrosse
05.2017 - 08.2018
Bachelor of Arts - Communication, Ethnic Studies
University of Colorado at Boulder
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