Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOHNNY BYERS

Marietta

Summary

Dedicated professional specializing in customer support and issue resolution. Proven experience in process optimization and team collaboration, resulting in increased efficiency and improved service delivery.

Overview

25
25
years of professional experience

Work History

Information Ticket and Travel Aid

Department Of The Air Force
Dobbins ARB
11.2021 - Current
  • Engaged diverse team members to achieve objectives and resolve product-related challenges.
  • Promptly identified customer needs to enhance service delivery efficiency.
  • Collaborated with cross-functional teams to drive goal attainment.
  • Collaborated with cross-functional teams to meet project goals and enhance overall outcomes.
  • Supported colleagues through guidance, fostering a collaborative work atmosphere.
  • Utilized software tools to streamline processes and improve operational efficiency.

Facility Operations Manager

Georgia Department of Defense
Marietta
07.2001 - 01.2021
  • Managed facility maintenance schedules for operational readiness and compliance.
  • Oversaw vendor contracts and service agreements for facility operations.
  • Coordinated safety inspections and ensured adherence to regulations.
  • Trained staff on emergency response procedures and safety protocols.
  • Implemented preventive maintenance programs to extend facility lifespan.
  • Developed operational reports to assess facility performance and needs.
  • Led team meetings to discuss workflow improvements and challenges.
  • Ensured compliance with applicable laws and regulations.
  • Managed budgeting processes related to facilities operations including labor costs.
  • Analyzed customer feedback to identify opportunities for service improvements.
  • Conducted regular inspections to identify potential hazards or areas for improvement.
  • Coordinated daily operations of the facility and managed staff schedules.
  • Oversaw the ordering of supplies, materials, tools, and equipment as needed.

Education

Some College (No Degree) - Business Administration And Management

American InterContinental University
Schaumburg, IL

Skills

  • Customer support
  • Service coordination
  • Issue resolution
  • Process optimization
  • Software proficiency
  • Software skills
  • Recordkeeping
  • Analytical skills
  • Safety compliance
  • Time management
  • Problem-solving
  • Team collaboration
  • Interpersonal communication
  • First Aid/CPR

Timeline

Information Ticket and Travel Aid

Department Of The Air Force
11.2021 - Current

Facility Operations Manager

Georgia Department of Defense
07.2001 - 01.2021

Some College (No Degree) - Business Administration And Management

American InterContinental University

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JOHNNY BYERS