Johnny Mills
JACKSON
Summary
Professional with 30 years of experience in customer service and distribution system operations. Proficient in network management systems and Georgia Power system operations. Demonstrated ability to coordinate cross-functional teams and optimize resource allocation to achieve organizational goals.
Overview
30
30
years of professional experience
2
2
Certifications
Work History
Dispatcher
Southern Company Gas
Atlanta
03.2025 - Current
- Coordinate daily dispatch operations for gas distribution across multiple service areas.
- Monitored ongoing operations through advanced dispatch software systems to ensure efficiency.
- Manage emergency response communications during gas outages and incidents effectively.
- Schedule and prioritize service calls based on urgency and available resources.
- Maintain accurate records of service requests and dispatch activities to satisfy compliance requirements.
- Track vehicles via GPS technology, providing real-time status updates as necessary.
Investigator
Law Office of Harry M. Daniels
Atlanta
04.2022 - 03.2025
- Conduct investigations to support legal strategies.
- Analyze evidence, including documents, photographs, and digital data.
- Interview witnesses and relevant parties to obtain accurate statements.
- Collaborate with attorneys to achieve case objectives.
- Maintain detailed records of investigative processes and outcomes.
- Utilize diverse research methods to locate individuals and pertinent information.
- Abide by legal and ethical guidelines during investigations.
- Prepare clear reports summarizing investigative findings.
- Deliver courtroom testimony regarding investigative methods and results.
CDL Class A Truck Driver
Werner Enterprises
Lithia Springs
07.2021 - 04.2022
- Completed CDL training and gained proficiency in truck driving fundamentals.
- Implemented comprehensive safety procedures to ensure adherence to industry standards.
- Acquired and managed a regional route through consistent over-the-road (OTR) travel.
- Maintained compliance with company policies throughout all operations.
Terminal Manager
Norfolk Southern
Atlanta
04.2020 - 07.2021
- Managed terminal operations, optimizing logistics and ensuring compliance with performance standards for scheduled trains and resource allocation.
- Led annual safety and compliance training for train service employees, reinforcing adherence to regulations through continuous staff management.
- Conducted comprehensive safety audits and investigations to identify causes of accidents, implementing corrective actions to prevent future incidents.
Assistant Manager Business Solutions/Customer Support
Norfolk Southern
Atlanta
02.2019 - 04.2020
- Analyzed and refined business processes to align with strategic goals, ensuring seamless integration and operational excellence.
- Facilitated collaboration across IT and business stakeholders to drive successful implementation and adoption of new systems and technologies.
- Conducted comprehensive user acceptance testing and quality assurance to enhance system reliability and improve customer experience initiatives.
Terminal Supervisor
Norfolk Southern
Atlanta
02.2018 - 02.2019
- Oversaw train operations, ensuring effective logistics, resource allocation, and asset management to maintain schedules.
- Enforced adherence to operational protocols and safety regulations among staff and maintenance crews, offering administrative and technical support as needed.
Operations Supervisor
Norfolk Southern
Atlanta
02.2018 - 11.2018
- Enhanced operational skills through the completion of management training focused on railroad operations.
- Maintained compliance with safety and operating regulations through enforcement of company policies.
- Routed personnel efficiently to their assigned jobs, ensuring optimal workforce distribution.
- Conducted safety audits on staff during shifts to uphold high workplace safety standards.
Close Protection Specialist/Private Investigator
Kendle Security Group
Atlanta
05.2016 - 02.2018
- Conduct in-depth fact-finding and analytical tasks for personal, legal, and financial investigations.
- Appear in court to provide testimony based on evidence collected.
- Collaborate with law enforcement and security professionals across different legal jurisdictions.
- Offer both armed and unarmed personal protection services to a diverse clientele.
- Advise clients on security improvements for residential and commercial properties.
- Ensure public event security, including venues such as concerts, clubs, and religious gatherings.
Sr. Distribution Operator
Georgia Power Company
McDonough
01.1999 - 05.2016
- Supervised and maintained electrical system integrity, adhering to prescribed procedures, and overseeing team operations.
- Dispatched calls to field personnel, utilizing diverse communication platforms, such as 800 MHz radio and computer-based systems.
- Coordinated with engineers and utility workers to provide updates on operational changes, clearances, and switching orders.
- Supported regional operations during inclement weather and disasters during service restoration by managing the Trouble Call Management System, ensuring an uninterrupted information flow.
Customer Service Representative
Georgia Power Company
McDonough
07.1995 - 01.1999
- Addressed customer inquiries and coordinated service modifications, ensuring efficient initiations, transfers, and disconnections.
- Liaised with various departments to report outages and expedite restoration efforts, improving customer satisfaction with prompt issue resolution.
- Analyzed service data and compiled reports, proposing strategies to enhance service quality.
- Conducted billing audits to deliver accurate account information, maintaining financial integrity.
- Fostered interdepartmental relationships to augment customer support and service.
- Demonstrated proficiency in written and verbal communication, facilitating clear and effective customer interactions.
Education
Bachelor of Arts - Organizational Management
Ashford University
01.2015
Skills
- Operations management and strategic planning
- Customer relations and interpersonal communication
- Team and project management
- Budget and cost control
- Quality assurance and performance management
- System maintenance and security operations
- Scheduling and reporting
Certification
Georgia Private Detective/Security License, #SGE059252
Fraternal Organization
Omega Psi Phi, Incorporated
Training
- TCMS
- DSCADA
- ARMS
- ARCOS
- DISTVIEW
- ORACLE
Timeline
Dispatcher
Southern Company Gas
03.2025 - Current
Investigator
Law Office of Harry M. Daniels
04.2022 - 03.2025
CDL Class A Truck Driver
Werner Enterprises
07.2021 - 04.2022
Terminal Manager
Norfolk Southern
04.2020 - 07.2021
Assistant Manager Business Solutions/Customer Support
Norfolk Southern
02.2019 - 04.2020
Terminal Supervisor
Norfolk Southern
02.2018 - 02.2019
Operations Supervisor
Norfolk Southern
02.2018 - 11.2018
Close Protection Specialist/Private Investigator
Kendle Security Group
05.2016 - 02.2018
Sr. Distribution Operator
Georgia Power Company
01.1999 - 05.2016
Customer Service Representative
Georgia Power Company
07.1995 - 01.1999
Bachelor of Arts - Organizational Management
Ashford University