Joi Williams
Smyrna,GA
Summary
Dedicated and customer-focused professional with over 5 years of experience in retail management, specializing in delivering exceptional service in fast-paced, high-pressure environments. Proven ability to lead teams, resolve customer concerns with empathy, and maintain safety and operational standards. Passionate about providing positive, memorable experiences to diverse individuals, with strong communication, conflict resolution, and multitasking skills. Seeking to transition into the airline industry as a flight attendant, bringing a strong work ethic, calm under pressure, and a genuine enthusiasm for travel and hospitality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Department Manager
Kroger
Marietta Ga
11.2018 - Current
- Delivered exceptional customer service to diverse clientele, ensuring a positive and welcoming environment consistently exceeding satisfaction targets.
- Led and supervised a team exceeding 30 employees, cultivating teamwork, communication, and professionalism in high-pressure environments.
- Efficiently de-escalated challenging situations using empathy and clear communication.
- Adapted quickly to last-minute changes in staffing, inventory, and customer needs — demonstrating flexibility and problem-solving in fast-paced environments.
- Handled cash, returns, and sensitive customer information with discretion and professionalism.
Cashier and Cook
Zaxby's
Marietta, GA
02.2017 - 11.2018
- Maintained high standards of kitchen cleanliness.
- Oversaw operations of kitchen personnel.
- Processed customer transactions accurately and efficiently using POS systems.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Assisted customers with product inquiries, delivering excellent service and support.
Education
Esthetician License -
School of Esthetics
Marietta, GA04.2022
High school or equivalent - Core Studies
R.L. Osborne High School
Marietta, GA05.2019
Skills
- Customer Service
- Communication Skills
- Problem solving
- Organizational Skills
- Training
- Supervising Experience
Certification
- I went to school to become a licensed esthetician from June 2021 and graduated April 2022.
- Microdermabrasion Present
- Derma-planing Present
- Micro-needling Present
- Barbicide Present
Skills
- Exceptional Customer Service
- Conflict Resolution
- Guest Satisfaction
- Empathy & Patience
- Team Leadership
- Collaboration
- Communication
- Attention to detail
- Problem solving
- Schedule management
Timeline
Retail Department Manager
Kroger
11.2018 - Current
Cashier and Cook
Zaxby's
02.2017 - 11.2018
Esthetician License -
School of Esthetics
High school or equivalent - Core Studies
R.L. Osborne High School