Jolisa Nettles
Atlanta
Summary
Dedicated and results-oriented customer service professional with five
years of experience in delivering exceptional support and satisfaction
to clients. Proficient in handling diverse customer inquiries, resolving
issues, and providing timely assistance. Adept at building strong
rapport with customers to understand their needs and exceed
expectations. Demonstrated ability to adapt to challenging situations,
maintain composure, and deliver positive outcomes. Strong
communication, problem-solving, and interpersonal skills, committed to
ensuring customer loyalty and business growth.
Experienced early childhood educator prepared for this role. Skilled in creating engaging, developmentally appropriate activities and maintaining nurturing learning environment. Strong focus on team collaboration and supporting children's growth. Reliable, adaptable, and adept at fostering positive relationships with students, parents, and staff.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Pre-K Teacher
Kidz Quest
08.2024 - Current
- Supported students'' social-emotional development through nurturing interactions and age-appropriate guidance during challenging situations.
- Implemented positive behavior support strategies, reducing classroom disruptions and promoting a focused learning environment.
- Maintained accurate records of student attendance, assessment data, and progress reports for parent-teacher conferences.
- Enhanced literacy skills by incorporating storytelling, word games, and various reading materials into daily lessons.
Assistant Director
Ti Ti Lil Totz Academy
09.2018 - 06.2024
- Successfully led and supervised a team of preschool teachers and caretakers, ensuring a nurturing and productive learning environment for young children
- Efficiently managed transportation routes, ensuring safe and timely transportation for students to and from the preschool facility
- Demonstrated strong organizational skills by handling daily ordering, shopping, and inventory management to maintain sufficient supplies and resources
- Expertly prepared well-balanced and nutritious meals, including breakfast, lunch, snacks, and dinner, catering to the dietary needs of35+ children
- Diligently managed financial aspects by overseeing weekly payments for each individual child, ensuring smooth and accurate transactions
- Developed and implemented engaging and age-appropriate daily lesson plans for3 classrooms, fostering a stimulating and enriching educational experience
- Committed to providing exceptional care and support, worked diligently with dedication for12+ hour days, Monday through Friday
Picker/Packer/Shipper
RR Donnelley
08.2012 - 09.2018
- Order Accuracy: paid attention to detail and displayed accuracy in picking and packing orders to ensure that customers received the correct products in good condition, reducing the likelihood of errors and customer complaints
- Timely Fulfillment: Worked efficiently and met tight deadlines, ensuring that customer orders were processed and shipped promptly, contributing to a positive customer experience
- Communication: Communicated effectively in liaising with other team members, supervisors, and shipping carriers to coordinate orders and address any potential issues, resulting in streamlined operations and customer satisfaction
- Problem-Solving: proactively resolved issues related to orders, such as addressing incorrect items or damaged products, showing my commitment to customer satisfaction
- Customer Interaction: engaged with customers who went to the warehouse for pickups or had inquiries about their orders, displaying a helpful and courteous attitude
- Teamwork: Worked collaboratively with colleagues to ensure smooth order processing and shipping, creating a positive work environment that ultimately benefits the customers
Education
Associates - Early Childhood Development
Atlanta Technical College
Atlanta, GA07-2021
Atlanta Technical College
Atlanta, GASkills
- Microsoft Office
- Problem Solving
- Communication
- Customer Service
- Leadership
- Child assessment techniques
- Gross motor skills development
- Parent-teacher communication
- Positive reinforcement
- Fine motor skills development
- Health and safety practices
- Age-appropriate activities
- Outdoor play supervision
- First aid and CPR
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to ensure safety and superb customer service and care
Certification
TCC in Early Childhood Care and Education Basics
Atlanta Technical College- Atlanta, GA
TCC in Early Childhood Program Administration
Atlanta Technical College- Atlanta, GA
Timeline
Assistant Pre-K Teacher
Kidz Quest
08.2024 - Current
Assistant Director
Ti Ti Lil Totz Academy
09.2018 - 06.2024
Picker/Packer/Shipper
RR Donnelley
08.2012 - 09.2018
Associates - Early Childhood Development
Atlanta Technical College
Atlanta Technical College
Similar Profiles
Ainsley TuckerAinsley Tucker
Coach at Kidz QuestCoach at Kidz Quest
Leandriea JohnsonLeandriea Johnson
Front Desk Receptionist at Kidz Quest Learning AcademyFront Desk Receptionist at Kidz Quest Learning Academy
Jo'Nae JonesJo'Nae Jones
After-School Teacher at Kidz R KidzAfter-School Teacher at Kidz R Kidz