Dedicated Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2026
2026
years of professional experience
Work History
Multi-Unit General Manager
Sterling Culinary Management
07.2023 - Current
Developed detailed plans based on broad guidance and direction for 2 high volume units.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Leveraged data and analytics to make informed decisions and drive business improvements.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Develop and maintain positive relationships with vendors to guarantee quality products, efficient service, and smooth negotiations.
Proactively identified maintenance and service needs through inspections, walkthroughs, guest communication, analytics, and collaboration with client.
General Manager
Hopdoddy Burger Bar
05.2020 - 06.2023
Implemented operational strategies and effectively built customer and employee loyalty
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Managed budget implementations, employee evaluations, and contract details.
Promoted to Conversion Manager for Southeast units during brand change from Grub Burger Bar to Hopdoddy Burger Bar.
Assisted in re-design and space planning for 5 converting restaurants.
Oversaw and coordinated vendors, trainers and renovations during conversions.
General Manager
Zoes Kitchen
10.2019 - 03.2020
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assisted in recruiting, hiring and training of team members.
General Manager/Event Coordinator
Iron Factory Korean BBQ and Lounge
02.2016 - 10.2019
Implemented operational strategies and effectively built customer and employee loyalty.
Formulated policies and procedures to streamline operations.
Negotiated contracts with talent managers and local artists.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Dining Commons Manager 2/Assistant Food Service Director
University of Georgia
2013 - 2016
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Maintained professional, organized, and safe environment for employees and patrons.
Purchased food and cultivated strong vendor relationships.
Oversaw vendor bids to ensure proper pricing for summer camps.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Managed staff schedules for 120+ team members and maintained adequate coverage for all shifts.
Education
Associate of Arts - Business Administration
University of North Georgia
Dahlonega, GA
05-2017
Skills
Evaluating organizational needs
Responsive to new challenges
Project oversight
Proactive maintenance strategies
Organizational skills
Communication skills
Steadfast reliability
Financial management
Interpersonal relations
Customer service
Teamwork
Timeline
Multi-Unit General Manager
Sterling Culinary Management
07.2023 - Current
General Manager
Hopdoddy Burger Bar
05.2020 - 06.2023
General Manager
Zoes Kitchen
10.2019 - 03.2020
General Manager/Event Coordinator
Iron Factory Korean BBQ and Lounge
02.2016 - 10.2019
Dining Commons Manager 2/Assistant Food Service Director
Maintenance Operations Manager / Lead Maintenance Supervisor at U.S. Department of DefenseMaintenance Operations Manager / Lead Maintenance Supervisor at U.S. Department of Defense