Jonathan Brown
Jonesboro
Summary
Results-driven Support Lead with a proven record in managing support teams. Expertise includes assessing performance, implementing training programs, and enhancing customer service operations. Developed strategies that boosted team productivity and elevated customer satisfaction through effective leadership and communication.
Overview
2
2
years of professional experience
Work History
Part-time support lead
Five Below
College Park
07.2024 - 03.2026
- Assisted customers with product inquiries and provided exceptional service.
- Trained new team members on store operations and customer engagement techniques.
- Guided team members in troubleshooting customer issues, enhancing team effectiveness and support quality.
- Resolved customer complaints promptly, leading to improved satisfaction and loyalty.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Processed transactions accurately using point-of-sale systems during peak hours.
- Collaborated with team to ensure a clean and welcoming store environment.
Education
Central Georgia Technical College
Macon, GASkills
- Inventory management
- Employee training
- Team building
- Conflict resolution
- Customer service
Timeline
Part-time support lead
Five Below
07.2024 - 03.2026
Central Georgia Technical College