Jonathan Castillo
Atlanta
Summary
Dedicated Food Service Professional experienced in delivering exceptional dining experiences and maintaining a welcoming atmosphere. Enhanced guest satisfaction through attentive service, menu knowledge, and proactive cleanliness. Collaborated effectively with team members to ensure a well-organized bar and meet customer demands.
Overview
9
9
years of professional experience
Work History
EXPO-food runner-cashier- bartender- server
Grindhouse Killer Burgers
Atlanta
02.2026 - Current
- Delivered food promptly to customers ensuring accuracy and presentation.
- Assisted servers by coordinating orders between kitchen and dining area.
- Maintained cleanliness of dining area and ensured a welcoming atmosphere.
- Engaged customers with friendly conversation and prompt service to enhance experience.
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted customers with transactions and provided excellent service.
- Handled cash, credit, and debit payments accurately and efficiently.
Server
Zocalo
Atlanta
02.2024 - 03.2025
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests
- Consistently achieved high ratings on customer satisfaction surveys through attentive service delivery
Lowes associate
Lowe's Home Improvement
Loveland
05.2020 - 02.2024
- As a Lowe's sales associate stocks shelves, maintains the sales floor, and assists store patrons with exceptional customer service.
- Greeted customers, identified their needs, recommended purchases, answered questions, and resolved complaints.
Server
Tacos and Tequila
Buford
01.2018 - 03.2020
- Greet and attend before, during and after after dining in.
- Check on our customers periodically through services.
- Ensure that the drinks and food come out in a timely manner.
Front Desk Operations
LA Fitness
Buford
01.2017 - 05.2019
- Greeted and checked in members to ensure welcoming first impression.
- Sorted and categorized paperwork and digital files, enhancing accessibility.
- Cleaned equipment and organized workspace, ensuring readiness for next shift.
Education
High school diploma -
National Academy sports medicine
Buford, GAHigh school diploma -
Chestatee High School
Gainesville, GASkills
- POS systems
- Sanitation procedures
- Inventory management
- Sales techniques
- Customer service
- Time management
- Problem resolution
- Attention to detail
- Communication skills
- Restaurant etiquette
Languages
Spanish, Expert
Personal Information
Spanish, Expert
Timeline
EXPO-food runner-cashier- bartender- server
Grindhouse Killer Burgers
02.2026 - Current
Server
Zocalo
02.2024 - 03.2025
Lowes associate
Lowe's Home Improvement
05.2020 - 02.2024
Server
Tacos and Tequila
01.2018 - 03.2020
Front Desk Operations
LA Fitness
01.2017 - 05.2019
High school diploma -
National Academy sports medicine
High school diploma -
Chestatee High School