Jonathan Cosentino
Atlanta
Summary
Customer-focused operations and account management professional with 5 years at State Farm, skilled in team leadership, scalable customer engagement, and cross-functional collaboration. Proven track record of driving client satisfaction, process improvements, and adoption strategies in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Specialist
State Farm Insurance Companies
04.2024 - Current
- Manage and oversee sensitive onboarding and background check workflows for all incoming employees across the enterprise, ensuring policy compliance and seamless integration into the company.
- Work cross-functionally with HR, legal, and compliance teams to streamline operations and improve new hire experiences.
- Trusted resource for internal partners, often acting as a point of escalation to resolve time-sensitive issues that impact broader organizational goals.
Underwriting Service Assistant
State Farm Insurance Companies
07.2022 - 04.2024
- Served as a key point of contact between underwriting department and customer-facing teams, providing clear, empathetic communication around policy decisions and risk assessments.
- Identified and resolved complex customer concerns by collaborating with underwriting, sales, and service departments—ensuring swift resolution and increased satisfaction.
- Supported a culture of continuous learning by documenting best practices and assisting with team knowledge sharing.
Account Manager
State Farm Agency
04.2020 - 07.2022
- Managed a large portfolio of client accounts, assessing insurance needs and delivering tailored policy recommendations that boosted customer satisfaction and retention.
- Collaborated with inter-agency teams and mentored new sales staff, contributing to stronger team performance and a more cohesive service approach.
- Implemented scalable customer engagement strategies, including 1:many outreach efforts, to improve service delivery and drive long-term client loyalty.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT01-2025
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Critical thinking
- Customer service
- Teamwork and collaboration
Certification
- Property & Casualty License - Georgia
- Life, Accident & Health License - Georgia
Timeline
Operations Specialist
State Farm Insurance Companies
04.2024 - Current
Underwriting Service Assistant
State Farm Insurance Companies
07.2022 - 04.2024
Account Manager
State Farm Agency
04.2020 - 07.2022
Bachelor of Science - Business Management
Western Governors University
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