Jonathan Coss
Kennesaw
Summary
Dynamic Assistant Manager with a proven track record at Zaxby's and Panerabread, excelling in customer service and team leadership. Enhanced operational efficiency through process improvements, resulting in reduced wait times. Skilled in money handling and decision-making, I fostered a positive work environment while driving customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Bluegrass Restaurant Holdings
05.2022 - 12.2025
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
05.2021 - 05.2022
- Developed training materials for staff, promoting consistent service standards across shifts.
- Analyzed customer feedback data, recommending actionable insights to improve service.
- Led initiatives to enhance store presentation, creating an inviting atmosphere for customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
08.2020 - 04.2021
- Conducted performance evaluations, providing constructive feedback to enhance team development.
- Supported budget management efforts, tracking expenses to maintain financial discipline.
- Collaborated with management on promotional activities, driving customer engagement and sales.
- Facilitated team meetings to foster communication and enhance collaboration among staff.
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
05.2019 - 07.2020
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Assisted in managing inventory levels, ensuring product availability for customer demand.
- Implemented process improvements, resulting in streamlined operations and reduced wait times.
- Coordinated team schedules, optimizing staffing levels to meet peak service hours.
- Resolved customer complaints promptly, improving satisfaction and loyalty.
- Maintained high standards of food safety and hygiene, ensuring compliance with health regulations.
- Monitored team performance metrics, identifying areas for training and support.
- Managed daily cash handling procedures, ensuring accuracy and accountability within the team.
Education
Bachelor of Science - Mechanical Engineering
Kennesaw State University
Kennesaw, GA12-2027
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Workload management
Timeline
Assistant Manager
Bluegrass Restaurant Holdings
05.2022 - 12.2025
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
05.2021 - 05.2022
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
08.2020 - 04.2021
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
05.2019 - 07.2020
Bachelor of Science - Mechanical Engineering
Kennesaw State University