Dynamic field sales management professional specializing in team management, employee training, and operational efficiency. Proven track record of enhancing sales strategies and driving performance through effective coaching and communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Sales Management Team Lead
PepsiCo
Atlanta
02.2025 - Current
Directed daily operational tasks, ensuring seamless workflow and productivity.
Resolved operational issues through effective communication with other departments.
Facilitated team meetings to evaluate project progress and identify challenges.
Trained new employees on safety protocols and standard operating procedures.
Delegated tasks appropriately according to individual skill sets.
Monitored team progress and enforced deadlines.
Held regular one-on-one coaching sessions with staff members to encourage personal development.
Managed a team of 75 people
Sales Representative Team Leader
PepsiCo
Chattanooga
03.2018 - 02.2025
Trained and mentored new sales representatives on company policies and product knowledge.
Fostered strong relationships with key clients to enhance customer loyalty and engagement.
Resolved customer complaints promptly and professionally.
Encouraged team members to exceed individual sales goals.
Large Store Account Manager
Coca Cola Bottling United
04.2016 - 03.2018
Managed large account relationships to ensure customer satisfaction and loyalty.
Resolved customer issues promptly to maintain strong business partnerships.
Resolved customer complaints related to product quality or service delivery in a timely manner.
Produce Manager
Food City
Rossville
08.2012 - 04.2016
Managed daily inventory and stock levels for fresh produce department.
Trained staff on proper handling and storage of perishable items.
Oversaw quality control measures for incoming and outgoing produce shipments.
Implemented efficient display layouts to enhance customer shopping experience.
Replenished, rotated and culled displays several times daily.
Trained and coached new team members.
Education
High School Diploma -
Ridgeland High School
Rossville, GA
05-2012
Skills
Team management
Employee training
Customer relationship management
Sales strategy development
Performance monitoring
Operational efficiency
Certification
Frontline Leadership Onboading/ Certified Manager
Accomplishments
Dreams at Work Nominee: One of the top Employee for the South Division
Divisional Director Field Provider Management Services - South Division / Executive Team Projects at Lowe’s Companies Inc.Divisional Director Field Provider Management Services - South Division / Executive Team Projects at Lowe’s Companies Inc.
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd