Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Jonathan Head

Athens

Summary

Dedicated professional with proven expertise in team leadership and effective communication. Extensive background in managing daily operations and improving customer service experiences. Highly skilled in resolving customer inquiries and managing inventory, ready to drive future success.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Piggly Wiggly Supermarket
Athens
03.2020 - Current
  • Coordinated training programs for new employees on customer service standards.
  • Oversaw inventory management to maintain stock levels meeting customer demand.
  • Managed daily store operations and staff scheduling to optimize workflow.
  • Maintained organized merchandise displays to enhance store appearance.
  • Resolved customer inquiries and complaints to improve overall satisfaction.
  • Monitored cash register operations and ensured accuracy of financial transactions.
  • Supervised employee team, providing ongoing training to boost customer service quality.
  • Ensured compliance with safety regulations across store premises.

Real Estate Appraiser Assistant

Howe & Associates Appraisal Services
Athens
07.2014 - 09.2022
  • Conducted property inspections and documented findings for appraisals.
  • Organized appraisal reports to ensure compliance with industry standards.
  • Utilized appraisal software to input data and generate valuation summaries.
  • Coordinated communication among clients, appraisers, and local authorities for seamless processes.
  • Reviewed property records and market data to support appraisal conclusions.
  • Maintained organized files of appraisal documents and related correspondence.
  • Responded promptly to customer inquiries via phone or email.
  • Performed administrative tasks such as filing, photocopying, and scanning documents.

Assistant Store Manager

Rugged Warehouse
Athens
07.2011 - 07.2014
  • Managed daily store operations, including staff scheduling and inventory management.
  • Coordinated training programs for new employees on customer service standards.
  • Oversaw inventory levels to meet customer demand effectively.
  • Maintained organized merchandise displays to enhance store appearance.
  • Resolved customer inquiries and complaints through active listening and effective solutions.
  • Implemented promotional campaigns that increased product visibility and sales.
  • Supervised employee performance, providing ongoing training to improve customer satisfaction.
  • Ensured compliance with safety regulations throughout store premises.

Education

High School Diploma -

Berkmar High School
Lilburn, GA
05-2005

Some College (No Degree) - Business Administration And Management

Athens Technical College
Athens, GA

Skills

  • Customer service and support
  • Inventory management
  • Employee training
  • Visual merchandising
  • Cash handling
  • Team leadership
  • Compliance management
  • Performance evaluation
  • Effective communication
  • Problem solving
  • Customer experience management
  • Conflict resolution
  • Time management
  • Staff supervision
  • Budgeting and cost control
  • Loss prevention strategies
  • Cash auditing practices
  • Pricing and markdown strategies

Affiliations

  • Long-time local general knowledge trivia host

Accomplishments

  • 2-time winner as host of Athens, Georgia's "best trivia night" voted on by town residents annually.

Timeline

Assistant Store Manager

Piggly Wiggly Supermarket
03.2020 - Current

Real Estate Appraiser Assistant

Howe & Associates Appraisal Services
07.2014 - 09.2022

Assistant Store Manager

Rugged Warehouse
07.2011 - 07.2014

High School Diploma -

Berkmar High School

Some College (No Degree) - Business Administration And Management

Athens Technical College

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Jonathan Head