Jonathan Hodges
Hartwell
Summary
Dynamic District Manager with Victra Verizon Wireless, skilled in strategic planning and relationship building. Proven track record of enhancing sales performance and driving team motivation, achieving significant revenue growth. Expertise in persuasive negotiations and analytical thinking, fostering collaboration across departments to exceed operational goals and elevate customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
District Manager
Victra Verizon Wireless
Hartwell
04.2021 - 09.2024
- Focus on the continuous recruitment, promotion, retention, and termination of store employees while monitoring and manage district wide staffing levels.
- Actively manage, train, coach, and supervise Store Managers.
- Work collaboratively with the Regional Sales Director on the status, progress, and needs of their district.
- Ensure that location sales teams are always following policies and procedures of Victra.
- Provide and model extraordinary services to ensure customer satisfaction.
- Plan, identify, communicate, and delegate key responsibilities and practices to the store to ensure a smooth flow of operations within the district.
- Analyze district sales results and trends to achieve increases and maximize sales.
- Ensure each location maintains a high standard of merchandising, proper displays, and appearance.
- Responsible for inventory shrinkage and security of district locations.
- Collaborate with Store Managers on building excellent sales teams through identification of successful sales skills and behaviors.
- Direct and coordinate the activities of the store sales staff to accomplish sales, productivity, and profit goals.
- Clearly communicate objectives and priorities to Store Managers
- Regularly visit all stores in the district to inspire, train, and motivate employees.
- Personally audit each location under their control a minimum of one time per month
- Evaluate training effectiveness and provide performance feedback.
- Monitor and distribute inventory throughout the region.
- Facilitate the implementation of new policies and procedures throughout your district
- Communicate marketing and other operational needs to appropriate corporate departments.
- Schedule and monitor employee time to ensure that company goals are appropriately met.
General Manager
Victra Verizon
Hartwell
11.2016 - 04.2021
- Supervised employees through planning, assignments, and direction.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Monitored progress by establishing plans, budgets and measuring results.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delegated work to staff, setting priorities and goals.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Recruited, interviewed and hired qualified staff for open positions.
Sales Consultant
Go Wireless Verizon
Las Cruces
04.2014 - 08.2015
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Generated leads through cold calling, networking, and referrals.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Established long-term relationships with key contacts at client companies.
- Negotiated deals and handled complaints or objections.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Produced sales documents, finalized deals and filed records.
- Maintained accurate records of all sales activities in the CRM system.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured customer satisfaction by providing follow-up support after purchases.
Car Salesperson
Hoy Fox Acura
El Paso
05.2013 - 04.2014
- Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
- Greeted customers and provided product information.
- Recommended, selected and located merchandise based on customer desires.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Provided follow-up customer service after a car sale was completed.
- Managed sales negotiations and financing options.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
Education
High School Diploma -
West Oak High School
Westminster, SC05-2009
Some College (No Degree) - Business Communication
Toccoa Falls University
Toccoa, GASkills
- Strategic planning
- Relationship building
- Persuasive negotiations
- Sales presentations
- Goal setting
- Marketing strategy
- Cold calling
- Motivating teams
- Cross-functional collaboration
- Decision-making
- Analytical thinking
- Attention to detail
Accomplishments
- Top 10 Tier 1 General Manager for sales in 2020
- Top 10 Tier 1 General Manger for sales in 2021
- #1 District in Accessory profit for 2023
- #5 District in Internet Sales for 2023
- Top 10 DM for Sales in 2022
- Top 25 DM for Sales in 2023
- Top 5 DM for Sales in 2024
- Top 25 DM for Operations in 2022 and 2023
- Presidents Club winner as Tier 1 GM in 2020
- President Club winner as DM in 2022
- President Club winner as DM in 2023
- President Club winner as DM in 2024
Certification
- Full fledge drywall finisher
References
References available upon request.
Timeline
District Manager
Victra Verizon Wireless
04.2021 - 09.2024
General Manager
Victra Verizon
11.2016 - 04.2021
Sales Consultant
Go Wireless Verizon
04.2014 - 08.2015
Car Salesperson
Hoy Fox Acura
05.2013 - 04.2014
High School Diploma -
West Oak High School
Some College (No Degree) - Business Communication
Toccoa Falls University