Jonathan Jackson
Villa Rica,GA
Summary
Kennesaw State University graduate with a robust foundation in data analytics and technical skills including SQL, Python, and PowerBI, complemented by hands-on experience in appliance repair and customer service. Demonstrates strong communication abilities and a commitment to enhancing customer satisfaction through efficient service and team collaboration. Eager to leverage analytical expertise and technical proficiency in a dynamic environment, aiming for a career in data analytics or a related field.
Overview
5
5
years of professional experience
Work History
Service Technician
Carries Appliances
Conyers, GA
02.2023 - Current
- Experienced Appliance Service Technician with hands-on expertise diagnosing, repairing, and maintaining a wide range of residential appliances, including washers, dryers, stoves, ovens, and microwaves. Skilled in servicing both standard and high-end brands such as Dacor, Viking, and ZLINE. Known for strong troubleshooting abilities, efficient repair turnaround times, and delivering excellent customer service. Proven ability to communicate clearly with customers, complete repairs accurately, and maintain high satisfaction through dependable and professional service.
- Fixed hundreds of appliances. Majority of repairs have been on dryer's due to faulty heating elements, open switches/fuses and broken belts. R
Trainer
Chick-Fil-A
Kennesaw, GA
01.2021 - 01.2024
- Dedicated and dependable team trainer with experience mentoring and developing employees in a fast-paced restaurant environment at Chick-fil-A. Skilled in training new team members on customer service, food safety, daily operations, and company standards while promoting teamwork and efficiency. Recognized for strong communication skills, leadership, patience, and the ability to create a positive customer experience. Proven ability to help maintain smooth operations, improve team performance, and support a high-quality service environment.
Education
Bachelor of Science - Information Technology with a Concentration of Data Analytics
Kennesaw State University
Kennesaw, GA05-2025
Skills
- Java, HTML, C, Excel, SQL, PowerBI, Python, SQL MDX Queries, Google Data Studios, Wireshark, Communication
- Installation and repair
- Attention to detail
- Troubleshooting skills
- Diagnostic testing
Timeline
Service Technician
Carries Appliances
02.2023 - Current
Trainer
Chick-Fil-A
01.2021 - 01.2024
Bachelor of Science - Information Technology with a Concentration of Data Analytics
Kennesaw State University