Jonathan Mansfield
Augusta
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and team collaboration. Experienced in cash handling and point of sale operations, consistently delivering quality service in high-volume environments. Experience also in medical terminology and patient handling and medical scheduling
Overview
5
5
years of professional experience
Work History
Lead Front Desk Receptionist
Augusta Oncology
Augusta
01.2026 - Current
- Managed front desk operations and ensured smooth patient check-in processes.
- Coordinated appointment schedules for multiple healthcare providers efficiently.
- Assisted patients with inquiries and provided excellent customer service.
- Trained new staff on front desk procedures and software usage.
- Collaborated with medical staff to streamline communication and workflows.
- Enforced visitor rules within the organization's premises while maintaining a professional attitude at all times.
Server
The Pizza Joint
Evans
01.2025 - 04.2025
- Served food and beverages promptly, with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
Missionary
Church Of Jesus Christ Of Latter Day Saints
Ogden
07.2024 - 12.2024
- Prepared and delivered mission-related presentations to church and community groups.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Established trust within the community through regular engagement and consistent support.
Ride Operator
Six Flags Fiesta Texas
San Antonio
06.2022 - 03.2023
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
Host
Red Robin
San Antonio
09.2021 - 06.2022
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
Psychology
Brigham Young University Idaho
Rexburg, IDSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- High volume dining
- Service prioritization
- Team collaboration
- Sales techniques
- Conflict resolution
- Patient management
- Healthcare communication
- Guest relations management
- Point of sale operation
- Leadership and training new employees
Affiliations
Church of Jesus Christ of Latter Day Saints
Accomplishments
• I was a leading officer and the president of my orchestra group my junior and senior years of high school.
• I was a top ranked cellist in Texas and I was in the orchestra on campus in BYU Idaho.
• I was a section leader in high school and college.
• I was a top ranked cellist in Texas and I was in the orchestra on campus in BYU Idaho.
• I was a section leader in high school and college.
References
References available upon request.
Timeline
Lead Front Desk Receptionist
Augusta Oncology
01.2026 - Current
Server
The Pizza Joint
01.2025 - 04.2025
Missionary
Church Of Jesus Christ Of Latter Day Saints
07.2024 - 12.2024
Ride Operator
Six Flags Fiesta Texas
06.2022 - 03.2023
Host
Red Robin
09.2021 - 06.2022
Psychology
Brigham Young University Idaho