
Results-driven Project Manager, Installer and Service Technician with a strong focus on project planning, process improvement, and stakeholder communication. Proven ability to enhance operational efficiency and train teams to exceed performance expectations.
Developed project plans, schedules, and resource allocation strategies.
Implemented process improvements that enhanced operational efficiency and reduced downtime.
Managed stakeholder communications, ensuring alignment on project goals and timelines.
Training new technicians on daily expectations and outlining their strength to help them successfully preform their job duties.
Managed customer relations on failed service calls to restore trust in the company.
Performed comprehensive site assessments for new installations, detailing material costs for electrical, HVAC, gas vent, and drywall to ensure project feasibility and resource allocation.
Assisted in sales and installation of equipment for various projects. Supported customers in understanding product features and installation processes. Collaborated with team members to facilitate smooth equipment setup.
Oversaw inventory management processes for warehouse and truck stocking operations.