Jonathan Purcell
Covington
Summary
Results-driven merchandiser with strong visual merchandising and inventory management skills. Proven ability to execute effective merchandising strategies that enhance customer engagement and drive sales.
Overview
12
12
years of professional experience
Work History
Kompass Merchandiser Repesentive
P.L. Marketing
Atlanta
04.2023 - Current
- Created visually appealing product displays that enhanced customer engagement.
- Trained new team members on merchandising standards and procedures.
- Ensured compliance with company policies during inventory management processes.
- Coordinated seasonal merchandising changes with store management to align with promotional strategies.
- Executed planograms to maintain consistent product presentation across stores.
- Kept work area clean and organized during shifts.
- Gathered and moved materials and equipment for displays.
- Executed planogram changes in collaboration with store management to ensure consistent product presentation.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
Area Sales Merchandiser
Mattel
Atlanta
02.2019 - 12.2023
- Executed merchandising plans for product displays in retail stores, enhancing visual appeal and customer engagement.
- Collaborated with store managers to optimize product placement strategies.
- Managed inventory levels to ensure product availability and visibility.
- Monitored competitor activities and adjusted strategies accordingly.
- Designed engaging visual displays to capture customer attention and drive product interest.
- Delivered feedback on sales performance to refine merchandising strategies and increase effectiveness.
- Conducted regular store visits to evaluate merchandising standards and ensure compliance with corporate guidelines.
- Developed strong working relationships with store managers and other key personnel.
- Attended trade shows and conferences as a representative of the company's products and services.
WFH Customer Service / Tech Rep
Convergys
Atlanta
10.2013 - 11.2020
- Assisted customers with technical inquiries and product-related issues.
- Collaborated with cross-functional teams to efficiently resolve customer concerns, enhancing overall service quality.
- Documented interactions and maintained accurate records in the database.
- Facilitated communication between customers and technical teams for issue resolution.
- Managed escalated cases to ensure timely resolutions, contributing to increased customer satisfaction.
- Utilized CRM software to track support requests and monitor service performance.
- Provided technical support to customers via phone and email, ensuring clear communication and effective problem-solving.
Reset Merchandiser
Advantage Sales And Marketing
Atlanta
10.2015 - 11.2019
- Executed product resets across various retail locations, enhancing shelf presentation and product accessibility.
- Utilized planograms to ensure accurate product placement and visibility.
- Coordinated reset schedules with store management, ensuring timely execution and minimal disruption to operations.
- Trained new staff on merchandising standards and procedures.
- Organized merchandise in storage areas during resets to streamline access and improve workflow efficiency.
Education
High School Diploma -
Lithonia High School
Lithonia, GA05-1989
Skills
- Visual merchandising
- Planogram execution
- Product placement
- Inventory management
- Sales analysis
- Customer relationship management
Timeline
Kompass Merchandiser Repesentive
P.L. Marketing
04.2023 - Current
Area Sales Merchandiser
Mattel
02.2019 - 12.2023
Reset Merchandiser
Advantage Sales And Marketing
10.2015 - 11.2019
WFH Customer Service / Tech Rep
Convergys
10.2013 - 11.2020
High School Diploma -
Lithonia High School