Analyzed data to support underwriting processes and improve clearance accuracy.
Developed and implemented process improvements to enhance operational efficiency within the team.
Collaborated with cross-functional teams to streamline communication and project execution.
Mentored junior associates, fostering skill development and knowledge sharing within the department.
General Manager
Otter's Chicken
04.2022 - 04.2023
Developed and maintained relationships with customers and suppliers through restaurant operations.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Managed staff of over 30 employees and ensured each employee performed to restaurants standard.
Analyzed sales data and labor hours to maximize profits for restaurant.
Fire Fighter, Advanced EMT
Atlanta Fire Rescue Department
05.2019 - 04.2022
Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Military Police Non-Commissioned Officer
US Army
01.2012 - 01.2017
Managed, trained and developed soldiers up to standard for optimal team performance.
Supervised 24-hour police operation investigating civil disturbances on base.
Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
Performed Airborne operations including maintaining equipment, ensure rig was properly secure, and jump out of airplanes at 1,200 feet.
Education
Associate of Applied Science - Information Technology - Cybersecurity
Purdue University Global
West Lafayette, IN
10.2023
Skills
12 years in Customer Service
Proficient in Microsoft Excel
Verbal and Written Communication
Attention to Detail
Time Management
Critical Thinking
Data Collecting and Analyzing
Certification
MO-200 Microsoft Excel (2019)
Timeline
E&S Clearance Associate
Zurich NA
09.2024 - Current
General Manager
Otter's Chicken
04.2022 - 04.2023
Fire Fighter, Advanced EMT
Atlanta Fire Rescue Department
05.2019 - 04.2022
Military Police Non-Commissioned Officer
US Army
01.2012 - 01.2017
Associate of Applied Science - Information Technology - Cybersecurity