Jonathan Sykes

As part of the Direct Journey Agile team at UPS Capital, I contributed to initiatives focused on enhancing the customer journey. Our work involved journey mapping, identifying pain points, and improving both internal and external platforms to deliver a more seamless and user friendly experience. I collaborated cross functionally with project managers, developers, and stakeholders to implement solutions that aligned with customer needs.

As a Customer Success Representative, I served as the primary point of contact for policyholders, ensuring a high level of customer satisfaction and efficient policy servicing. My responsibilities included responding to customer inquiries, making changes to insurance policy limits/coverage types, and providing clear, accurate information regarding policy terms. I worked closely with customers to resolve issues, and ensure their needs were met promptly and professionally.

During my time as Team Lead at Adverto Industries, I led a team of 3 and oversaw both sales and delivery logistics for marble tile products. My responsibilities included coordinating order fulfillment, ensuring timely and accurate deliveries, and building strong relationships with clients to support the business.