Jonathan Trammell
Summerville
Summary
Dynamic professional with a proven track record at Work Out Anytime, enhancing gym member satisfaction and mastering equipment servicing. Excelled in high-stress situations at Walmart, boosting customer loyalty through exceptional service. Skilled in fitness knowledge and teamwork, adept at applying industry best practices and nutritional guidance to exceed employer expectations.
Fitness professional prepared for role in gym operations, bringing valuable experience in supporting fitness programs and member engagement. Adept at fostering welcoming atmosphere and maintaining high standards of cleanliness and safety. Known for team collaboration and achieving positive results, leveraging skills in customer service and facility management.
Overview
4
4
years of professional experience
Work History
Gym Associate
Work Out Anytime
06.2024 - Current
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Participated in ongoing professional development opportunities to stay current with industry best practices, applying newfound knowledge within the workplace setting.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Enforced rules and held customers accountable for not following gym regulations.
Sales Associate
Walmart
01.2021 - 02.2024
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Nutrition Sciences
Georgia Highlands College
Rome, GA12-2024
Skills
- Scheduling flexibility
- Fitness knowledge
- Nutrition counseling
- Client progress tracking
- Workout program design
- Facility cleanliness
- Performance tracking
- Nutritional guidance
- Teamwork
Timeline
Gym Associate
Work Out Anytime
06.2024 - Current
Sales Associate
Walmart
01.2021 - 02.2024
Bachelor of Science - Nutrition Sciences
Georgia Highlands College
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