Jonathan Vance
Cumming
Summary
Dynamic and results-driven professional with a strong background in customer service from Chick-fil-A. Proven expertise in cash handling and food safety, complemented by exceptional communication skills. Successfully enhanced guest experiences through effective problem-solving and upselling techniques, contributing to increased sales and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Front of House Associate
Chick-fil-A
08.2023 - 02.2026
- Delivered exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Assisted in training new associates on operational procedures and customer engagement techniques.
- Actively upsold menu items such as appetizers and desserts during busy hours which led to an increase in average check size.
- Monitored daily cash flow through accurate cash handling procedures and end-of-shift reconciliations for reduced discrepancies.
General Service Technician
Garage 850
03.2025 - 05.2025
- Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Conducted routine maintenance on equipment to ensure optimal performance and reliability.
- Diagnosed mechanical issues using diagnostic tools and equipment effectively.
- Collaborated with team members to streamline repair processes, enhancing overall efficiency.
- Implemented safety protocols during repairs to maintain a safe working environment.
Education
Gulf Breeze High School
Gulf Breeze, FLSkills
- Customer service expertise
- Phone etiquette
- Food safety awareness
- Cash handling proficiency
Timeline
General Service Technician
Garage 850
03.2025 - 05.2025
Front of House Associate
Chick-fil-A
08.2023 - 02.2026
Gulf Breeze High School
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