Summary
Overview
Work History
Education
Skills
Timeline
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Jonelle Taylor

Hampton

Summary

Dynamic Customer Service Representative with a proven track record at Heart Pharmacy, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in complaint resolution and payment processing, I consistently deliver satisfactory outcomes, fostering strong customer relationships and driving repeat business.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Heart Pharmacy
02.2016 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Griffin High School
Griffin, GA
06-1988

Diploma - Information And Office Technology And Marketing

Southern Crescent Technical College
Griffin, GA
05-1990

Associate of Arts -

Bauder College
Atlanta, GA
05-1992

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Complaint handling
  • Payment processing
  • Complaint resolution

Timeline

Customer Service Representative

Heart Pharmacy
02.2016 - 11.2024

High School Diploma -

Griffin High School

Diploma - Information And Office Technology And Marketing

Southern Crescent Technical College

Associate of Arts -

Bauder College

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Jonelle Taylor