Darlene Francois-Cooper
McDonough
Summary
Administrative professional dedicated to creating welcoming environments and enhancing client satisfaction. Effectively manages multi-line phone systems and facilitates communication, ensuring smooth office operations and positive interactions in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Receptionist & Switchboard
Ricoh/ Smurfit Westrock
Atlanta
01.2024 - Current
- Greeted visitors, creating a welcoming environment for clients and staff.
- Managed incoming calls and directed inquiries to appropriate departments.
- Delivered excellent customer service while interacting with internal and external customers.
- Supported daily office operations by assisting with various administrative tasks.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Scheduled meetings using Outlook to optimize team collaboration.
- Prepared shipments by accurately labeling and boxing products.
Front Desk Receptionist
Northpark Town Center
Atlanta
07.2017 - 01.2024
- Managed multi-line phone system to ensure accurate and timely call direction to departments.
- Monitored incoming emails and provided prompt responses to facilitate effective communication.
- Delivered administrative support by organizing documents, photocopying, and scanning materials to maintain office efficiency.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Cross-trained shift personnel across multiple roles to enhance operational flexibility.
Account Manager / Concierge
Clifton Condominiums
Atlanta
07.2015 - 07.2017
- Created customized solutions for clients based on specific needs.
- Facilitated communication between residents and management to resolve issues and improve resident satisfaction.
- Executed work orders using Yardi software to streamline tracking process.
- Established and maintained filing systems for records and correspondence to enhance organization and accessibility.
Education
High School -
Oak Ridge High School
Orlando, FL05-2006
Skills
- Front desk operations
- Data management
- Customer service
- Administrative tasks
- Mail handling
- Scheduling meetings
- Multi-line telephone systems
- MS Office expert
- Property management software
Timeline
Receptionist & Switchboard
Ricoh/ Smurfit Westrock
01.2024 - Current
Front Desk Receptionist
Northpark Town Center
07.2017 - 01.2024
Account Manager / Concierge
Clifton Condominiums
07.2015 - 07.2017
High School -
Oak Ridge High School