Jordaisy Romero
Atlanta
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Assurant
11.2021 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently to provide them the best service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Tracked orders of replacements to let customer know when and what time their devices would be getting there.
- Maintained up to date information regarding any plan or policy changes to be able to provide the customer the best solutions .
Customer Service Representative
Alorica
10.2020 - 09.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customer with personalizing a plan for them in their direct tv package and made sure they were satisfied every step of the way
- Answered incoming calls, providing customer support or assistance with product and any questions or concerns the customer had .
- Strengthened customer retention by offering discount options on their monthly bill.
Education
High School Diploma -
Keys Gate Charter High School
Homestead, FL06-2019
Skills
- Organized
- Attention to detail
- Team player
- Adaptability
- Time management
- Customer service
- Critical thinking
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Assurant
11.2021 - Current
Customer Service Representative
Alorica
10.2020 - 09.2021
High School Diploma -
Keys Gate Charter High School
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