Jordan Alexander
Ringgold
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Ophthalmic Technician
Southeast Eye Specialists
09.2022 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Cleaned or sterilized ophthalmic or surgical instruments.
Operations Clerk
Saia LTL Freight
03.2020 - 09.2022
- Responded to inquiries from callers seeking information.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Verified and noted count and condition of cargo received.
- Inspected freight for any damage or faults prior to loading.
Apparel Associate
Academy Sports and Outdoors
01.2019 - 03.2020
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
- Operated cash register to complete cash, check and credit card transactions.
- Increased customer satisfaction by assisting with clothing selections and providing personalized fashion advice.
- Participated in ongoing product training sessions to maintain current knowledge of trends, styles, and available products in the apparel industry.
- Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Georgia Northwestern Technical College
Rome, GADalton State College
Dalton, GARinggold High School
Ringgold, GASkills
- Patient care
- Diagnostic testing
- Chart documentation
- Medical history documentation
- Patient relations
- Supplies inventory
- Supply restocking
- Telephone triage
- Active listening
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Multitasking Abilities
Timeline
Ophthalmic Technician
Southeast Eye Specialists
09.2022 - Current
Operations Clerk
Saia LTL Freight
03.2020 - 09.2022
Apparel Associate
Academy Sports and Outdoors
01.2019 - 03.2020
Georgia Northwestern Technical College
Dalton State College
Ringgold High School
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