Jordan Allen
Dacula
Summary
Analytical problem-solver committed to meeting development goals on tight schedules, optimizing system performance, and streamlining workflows. Skilled in simplifying complex concepts for users and effectively resolving platform issues and stakeholder concerns.
Overview
5
5
years of professional experience
Work History
Product Owner
Insight Global
04.2021 - Current
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Maintains understanding of overseas' target market, competitors and customer base.
- Identifies new features to grow revenues, increase customer satisfaction and expand business overseas.
- Overseen entire deployment of Mercury ATS/CRM from vision and creation to rollout and delivery.
- Owns and prioritized product backlog.
- Analyzes key aspects of business to evaluate factors driving results and summarized into presentations.
- Manages implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Focuses on understanding user needs/requests while also coordinating well thought out technical solutions that identify any potential dependencies across the organization
- Optimized operational productivity and collaborated with staff to share and implement process improvements.
- Identifies process inefficiencies through gap analysis and outlined sensible solutions.
- Resolves stakeholder issues quickly and efficiently to enhance overall satisfaction ratings.
- Captures and documents user stories, use cases and workflows
Product Support Lead
Compass
01.2019 - 04.2021
- Coordinated project planning and execution with team members and team leads.
- Led daily scrums and planning meetings to realize full team engagement.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Worked side by side with Software Engineers helping them prioritize which features are needed on the platform to enhance the consumers' experience
- Provided leadership to newly onboarded team members
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Executed product solution demonstrations with internal users during new releases and troubleshooting calls.
- Collaborated with product owners, team members and technologists to define solutions and drive progress.
Education
Bachelor of Science - Business Administration
CollegeAmerica - Phoenix
Phoenix, AZ05.2021
Skills
- Product Development
- Software as a Service (SaaS)
- Process Improvement Initiatives
- Requirements Gathering
- Technical Solutions Development
- Microsoft Office 365 (Word, PowerPoint, Excel, Power BI)
- Stakeholder Relationship Management
- Corporate Communications
- Problem Identification
- Jira Experienced
- Azure DevOps
- Confluence Experienced
- Data Analytics
- Salesforce Experienced
- Figma Experienced
- User Acceptance Testing (UAT)
- Roadmap Development
- Presentation Skills
Timeline
Product Owner
Insight Global
04.2021 - Current
Product Support Lead
Compass
01.2019 - 04.2021
Bachelor of Science - Business Administration
CollegeAmerica - Phoenix
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