Jordan Alston
Alpharetta
Summary
Dedicated Sales Associate experienced in driving high sales and providing exceptional customer service. Achieved team success through effective communication, strong problem-solving skills, and relationship building. Committed to supporting organizational goals and adapting to new challenges.
Overview
5
5
years of professional experience
Work History
Sales Associate/stockroom Associate
Frontgate
Roswell
07.2021 - Current
- Assisted customers in selecting home decor and outdoor living products.
- Maintained product displays to enhance visual appeal and accessibility.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints in a professional manner.
- Conducted product demonstrations to educate customers on features and benefits.
- Trained new associates on sales techniques and store policies effectively.
- Participated in promotional events to drive customer engagement and sales growth.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adhered to company initiatives and achieved established goals.
- Collaborated with team members to improve inventory management processes.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Maintained positive working relationship with fellow staff and management.
- Processed payments using point-of-sale systems.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Collaborated with team members to manage inventory levels daily.
Education
North Forsyth High School
Cumming, GASkills
- Point of sale operation
- Sales techniques
- Time management
- Customer relationship management
- Inventory management
- Inventory control
- Visual merchandising
- Merchandising
- Product demonstrations
- Promotional event participation
- Payment processing
- Cash handling accuracy
- Technology utilization
- Team collaboration
- Teamwork and collaboration
- Employee training
- Sales training
- Effective communication
- Listening skills
- Attention to detail
- Time management
- Flexible schedule
- Goal oriented
- Exceeds sales goals
- Reliable and punctual
- Positive and professional
- Reading comprehension skills
- Cleaning techniques
- Sales training
Languages
English
Professional
Timeline
Sales Associate/stockroom Associate
Frontgate
07.2021 - Current
North Forsyth High School