Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Bailey

Locust Grove

Summary

Dynamic Patient Care Coordinator with a proven track record at Benchmark Physical Therapy, excelling in patient relations and HIPAA compliance. Skilled in appointment scheduling and critical thinking, I enhanced patient satisfaction and streamlined communication, ensuring timely care delivery. Committed to fostering strong relationships and optimizing patient experiences through effective problem-solving.

Overview

12
12
years of professional experience

Work History

Patient Care Coordinator

Benchmark Physical Therapy
01.2022 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Delivered excellent patient experiences and direct care.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Greeted and assisted patients with check-in procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.

Authorization Specialist

Lincare
12.2017 - 06.2019
  • Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
  • Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
  • Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
  • Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
  • Kept records of customers' charges and payments.
  • Updated client accounts with new information and verified data for informed credit approvals.
  • Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
  • Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.

Receptionist

American Family Tax Service
01.2014 - 04.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

OLA High School
McDonough, GA

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Appointment scheduling
  • Organizational skills
  • Customer service
  • Patient relations
  • Insurance verification
  • Patient care coordination
  • Patient care
  • Verbal and written communication
  • Scheduling
  • Patient records management
  • Follow-up care
  • Payment collection
  • New hire training
  • Creative problem solving

Timeline

Patient Care Coordinator

Benchmark Physical Therapy
01.2022 - Current

Authorization Specialist

Lincare
12.2017 - 06.2019

Receptionist

American Family Tax Service
01.2014 - 04.2016

OLA High School

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Jordan Bailey