Jordan Bailey
Locust Grove
Summary
Dynamic Patient Care Coordinator with a proven track record at Benchmark Physical Therapy, excelling in patient relations and HIPAA compliance. Skilled in appointment scheduling and critical thinking, I enhanced patient satisfaction and streamlined communication, ensuring timely care delivery. Committed to fostering strong relationships and optimizing patient experiences through effective problem-solving.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Benchmark Physical Therapy
01.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
Authorization Specialist
Lincare
12.2017 - 06.2019
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Kept records of customers' charges and payments.
- Updated client accounts with new information and verified data for informed credit approvals.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
Receptionist
American Family Tax Service
01.2014 - 04.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
OLA High School
McDonough, GASkills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Insurance verification
- Patient care coordination
- Patient care
- Verbal and written communication
- Scheduling
- Patient records management
- Follow-up care
- Payment collection
- New hire training
- Creative problem solving
Timeline
Patient Care Coordinator
Benchmark Physical Therapy
01.2022 - Current
Authorization Specialist
Lincare
12.2017 - 06.2019
Receptionist
American Family Tax Service
01.2014 - 04.2016
OLA High School
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