Jordan Brown
Atlanta
Summary
Cybersecurity professional with hands-on experience in IT support, project supervision, and network infrastructure. Proven track record in managing Identity Lifecycles , MFA/SSO , and Active Directory to deliver secure, high-level technical support. Committed to implementing Zero Trust principles and modern security frameworks, while currently advancing expertise through the Microsoft SC-300 certification.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Specialist
Ole Mexican Foods
Norcross, USA
09.2023 - 11.2024
- Optimized network reliability by facilitating the deployment and maintenance of enterprise routers, switches, and cabling, significantly enhancing core infrastructure.
- Resolved complex LAN/WAN connectivity issues and configuration conflicts, maintaining high uptime for multi-departmental operations.
- Managed the full identity lifecycle and RBAC for 150+ users via Microsoft 365 and Active Directory, ensuring secure and timely access to critical enterprise applications.
- Provisioned and managed a diverse fleet of workstations and handheld devices, maintaining operational readiness across the organization.
- Administered security protocols, including MFA enforcement and password security policies, to align with organizational security frameworks.
Project Supervisor
Trextel LLC
Duluth, USA
03.2023 - 07.2023
- Led project teams through scope validation, deployment, and customer communication, ensuring clarity and alignment on project objectives.
- Supervised project teams to ensure timely completion of tasks.
- Coordinated project schedules and resource allocation for efficiency.
- Coordinated vendor and field team efforts to achieve accurate installations and maintain compliance with project specifications.
- Managed communication between stakeholders and team members effectively.
IT Help Desk Support
Saia LTL Freight
Johns Creek, USA
10.2022 - 01.2023
- Delivered high-volume Tier 1 technical support via ServiceNow, consistently maintaining a high first-call resolution rate for hardware and software issues.
- Streamlined user access by executing secure password resets and account provisioning for a large-scale enterprise workforce.
- Managed remote hardware configuration and software deployments, ensuring new hires and existing staff remained operationally ready.
- Documented and escalated complex technical incidents to senior engineering teams, ensuring clear communication and timely resolution of critical bugs.
Education
Bachelor of Science - Cybersecurity, Criminal Justice
Kennesaw State University
Kennesaw, GA05.2027
Skills
- Network security Fundamentals
- Multi-factor authentication (MFA) & SSO Fundamentals
- Active Directory User & Group Management
- Authentication Troubleshooting ( VPN, AD, SSO)
- Incident Reporting & Security Policy Enforcement
Websites
Certification
- Google IT Support Certification, 2022
- Cisco Introduction to Cybersecurity, 2025
- Pursing SC-300: Microsoft Identity and Access Administrator ( Expected June 2026)
Timeline
IT Specialist
Ole Mexican Foods
09.2023 - 11.2024
Project Supervisor
Trextel LLC
03.2023 - 07.2023
IT Help Desk Support
Saia LTL Freight
10.2022 - 01.2023
Bachelor of Science - Cybersecurity, Criminal Justice
Kennesaw State University