Jordan Henderson

• Manage and respond to high-volume inbound calls, collecting critical labor data that informs the nation’s job statistics.

• Collect, validate, and analyze workforce data, ensuring confidentiality and compliance with federal data security standards.

• Maintain and update internal databases, spreadsheets, and tracking tools to ensure accurate and timely reporting.

• Review case records and documentation for accuracy, completeness, and regulatory compliance.

• Prepare data summaries and actionable reports for supervisors and management.

• Assist with resolving data discrepancies and recommend process improvements to enhance operational efficiency.

• Handled high-volume customer calls while maintaining strict confidentiality of sensitive personal information, including Social Security numbers.

• Processed payments, credit transactions, and applications with accuracy and adherence to security protocols.

• Educated customers on billing, account status, and policies, building trust and ensuring clear communication.

• Resolved customer concerns promptly and professionally, fostering long-term client confidence and repeat business.

• Maintained detailed, secure records of all transactions to support compliance and operational accuracy.

• Troubleshot and resolved customer service issues across multiple departments, ensuring timely and accurate solutions.

• Maintained detailed databases and records to support promotional campaigns and service needs.

• Routed incoming calls efficiently to appropriate personnel, improving departmental workflow and response times.

• Supported cross-department communication to enhance overall customer experience.

• Ensured professional handling of confidential customer information, maintaining client trust and compliance.