Jordan Herbert
Austell
Summary
Dynamic Owner/Operator Truck Driver at On The Way Services, recognized for exceptional customer service and strategic route optimization. Proven ability to build client relationships and enhance satisfaction through effective communication and problem-solving. Skilled in digital marketing outreach and video editing, leveraging creativity to drive engagement and promote brand values.
Overview
6
6
years of professional experience
Work History
Owner /Operator Truck Driver
On The Way Services
Austell
05.2021 - Current
- Communicated with dispatch for real-time updates on deliveries.
- Deliver goods safely and efficiently from manufacturing plants and retail distribution centers to customers.
- Plan and optimize driving routes to ensure on-time deliveries and customer satisfaction.
- Consistently deliver exceptional customer service by maintaining a professional and courteous demeanor.
- Respond to customer inquiries, resolve issues promptly, and follow up to ensure positive experiences.
- Build and maintain strong relationships with clients, resulting in repeat business and referrals.
- Leverage digital communication tools to keep customers informed and updated throughout the delivery process.
- Develop new client relationships through marketing outreach and partnerships with moving companies and dispatch services.
- Earned praise for reliability, professionalism, and attention to detail in customer interactions.
Video Creator
Kappa Alpha PSI Fraternity
Nashville
08.2019 - 05.2021
- Created engaging video content for fraternity events and initiatives.
- Collaborated with members to develop creative concepts for promotional materials.
- Assisted in planning and executing multimedia campaigns to promote fraternity values.
- Edited videos using Adobe Premiere Pro, After Effects, Final Cut Pro and other software.
Education
Bachelor of Science - Communications
Tennessee State University
Nashville, TN05-2021
Skills
- Strong Customer service
- Time management
- Professionalism and work ethic
- Marketing outreach
- Critical thinking
- Problem solving
- Team collaboration
Timeline
Owner /Operator Truck Driver
On The Way Services
05.2021 - Current
Video Creator
Kappa Alpha PSI Fraternity
08.2019 - 05.2021
Bachelor of Science - Communications
Tennessee State University
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