Jordan Joachim
Atlanta
Summary
Dynamic General Manager with a successful track record at Smoke Therapy ATL LLC, specializing in operations management and regulatory compliance. Proven expertise in elevating customer service and employee training, while driving sales through effective strategic decision-making. Notable achievements include fostering a collaborative work environment that enhances both productivity and customer satisfaction. Aiming to leverage these skills to further optimize organizational performance.
Overview
3
3
years of professional experience
Work History
General Manager
Smoke Therapy ATL LLC
Atlanta
01.2024 - 03.2025
- Handles the day-to-day operations of the company, including making strategic decisions to meet business goals, and ensuring compliance with regulations and laws.
- Manages employees by overseeing their activities, ensuring productivity, and maintaining a collaborative work environment.
- Interacts directly with customers, answers queries, offers tailored recommendations, and introduces new products to enhance the customer experience.
- Assists customers with purchases, refunds, exchanges, and returns, while documenting sales by updating customer records to maintain accurate and organized transaction data.
VIP Cocktail Waitress
Kore Steakhouse
Marietta
08.2023 - 01.2024
- Prepared tables with necessary supplies, greeted guests, collected and verified payments, and pre-authorized transactions.
- Efficiently took and delivered bottle orders and ensured guest satisfaction through professional and friendly service.
- Promoted and upsold menu items while maintaining enthusiasm and deep knowledge of the establishment and offerings.
- Followed safety and sanitation policies, processed transactions promptly, collaborated with coworkers, and built strong guest relationships.
VIP Cocktail Waitress
Koo Koo Room
Atlanta
05.2022 - 08.2023
- Greeted guests professionally and processed orders using a POS system while following strict cash-handling procedures.
- Maintained composure during high-stress situations and delivered excellent customer service to boost referrals and repeat business.
- Promoted menu items through updated product knowledge and persuasive upselling techniques.
- Provided menu guidance, answered questions, and made personalized recommendations to enhance customer satisfaction and increase sales.
Education
Healthcare Administration
Purdue Global
Skills
- Regulatory compliance
- Project management
- Customer service
- Employee training
- Operations management
- Sales expertise
Timeline
General Manager
Smoke Therapy ATL LLC
01.2024 - 03.2025
VIP Cocktail Waitress
Kore Steakhouse
08.2023 - 01.2024
VIP Cocktail Waitress
Koo Koo Room
05.2022 - 08.2023
Healthcare Administration
Purdue Global
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