Jordan Kelley
Fort Oglethorpe
Summary
Experienced professional skilled in customer service and multitasking within fast-paced environments. Known for delivering exceptional support and enhancing communication between families and educators. Ready to leverage expertise in medical billing and documentation to drive organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Childcare Lead Teacher
Childcare Network
Ooltewah, TN
02.2025 - Current
- Developed and implemented age-appropriate curriculum fostering cognitive and social development.
- Facilitated daily activities promoting physical, emotional, and intellectual growth among children.
- Monitored children's progress, providing feedback to parents on developmental milestones.
- Collaborated with staff to create an inclusive environment supporting diverse learning needs.
- Established positive relationships with families, enhancing communication regarding child care policies and activities.
- Mentored new teachers, providing guidance on best practices and classroom strategies.
Cashier
Circle K
Hixson, TN
04.2020 - 07.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted in inventory management by restocking shelves and monitoring product availability.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to streamline checkout processes during peak hours.
Retail Sales Associate
The Children's Place
Chattanooga, TN
01.2017 - 02.2019
- Delivered exceptional customer service by assisting shoppers with product selections and inquiries.
- Managed inventory levels, ensuring accurate stock replenishment and organization on sales floor.
- Processed transactions efficiently using POS systems, maintaining accuracy in cash handling.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Resolved customer complaints effectively, fostering positive shopping experiences and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
Warehouse Packer
Amazon
Chattanooga, TN
06.2016 - 01.2017
- Operated packaging machinery to ensure efficient and accurate packing of products.
- Implemented process improvements that enhanced packing speed and accuracy by streamlining tasks.
- Assisted in maintaining cleanliness and organization of the warehouse environment to promote efficiency.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Conducted quality checks on packaged items to ensure compliance with company standards.
Education
No Degree - Medical Billing And Coding Certification
Georgia Northwestern Technical College
Rome, GA05-2024
High School Diploma -
Lakeview-Fort Oglethorpe High School
Fort Oglethorpe, GA05-2015
Skills
- Classroom organization
- Parent-teacher communication
- CPR training
- Documentation and reporting
- Insurance claims
- Medical billing
- HIPAA compliance
- Insurance verification
- CPT knowledge
- Customer service
- ICD-10
- Multitasking and organization
- Medical terminology
Certification
- CBCS - Certified Billing and Coding Specialist
Timeline
Childcare Lead Teacher
Childcare Network
02.2025 - Current
Cashier
Circle K
04.2020 - 07.2022
Retail Sales Associate
The Children's Place
01.2017 - 02.2019
Warehouse Packer
Amazon
06.2016 - 01.2017
No Degree - Medical Billing And Coding Certification
Georgia Northwestern Technical College
High School Diploma -
Lakeview-Fort Oglethorpe High School