Jordan Kendall
Sandy Springs
Summary
Training and operations leader with longevity working for Rocket Farm Restaurants, excelling in team management and leadership development. Spearheaded training initiatives for over 1,800 employees, enhancing skill sets and driving organizational growth. Excited about fostering strong relationships, ensuring operational excellence and employee engagement.
Overview
8
8
years of professional experience
Work History
Director of Training
Rocket Farm Restaurants
07.2021 - Current
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for more than 400+ employees each year.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Coordinated and prioritized required training courses for 1.8k employees.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Directed training programs and development paths for managers and supervisors.
- Conducted training courses and prepared videos for long-term use.
General Manager
Rocket Farm Restaurants
08.2020 - 07.2021
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
Restaurant Manager
Rocket Farm Restaurants
10.2017 - 08.2020
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
High School Diploma -
Woodstock High School
Woodstock, GASkills
- Team management
- Needs assessment
- Leadership development
- Technical training
- Learning management systems
- Coaching
- Mentoring
- Testing procedures
- Instructor training
- Staff leadership
- Budget expenses
- Talent management
- Human resources management
- Team building
- Relationship building
- Organizational skills
- Detail-oriented
Timeline
Director of Training
Rocket Farm Restaurants
07.2021 - Current
General Manager
Rocket Farm Restaurants
08.2020 - 07.2021
Restaurant Manager
Rocket Farm Restaurants
10.2017 - 08.2020
High School Diploma -
Woodstock High School