Jordan Mixon
Loganville
Summary
Outgoing Clinic Manager with experience handing a wide range of administrative, technical, and executive-support tasks. Performance oriented and driven with in-depth understanding of budgets, payroll and office organizational needs. Emphasizes building relationships to keep operations smooth and boost team productivity.
Overview
7
7
years of professional experience
Work History
Clinic Manager
Massage Envy
08.2023 - Current
- Demonstrated excellent leadership skills in managing a diverse team.
- Hired, trained and supervised employees to maintain team of high performers.
- Completed payroll on a bi-weekly basis.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals. Including annual merit process.
- Created and implemented policies to improve operational efficiency and client care quality.
- Developed strong relationships with clients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Resolved client complaints in a timely manner, ensuring a positive experience for all parties involved.
- Improved client satisfaction through effective communication and compassionate care.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems for both front and back of house.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Completing loss prevention on a weekly bases including, analyzing & submitting reports with explanation of reasoning behind each potentially revenue compromising action taken during reporting period.
- Run Background Checks for all Service Providers at time of hire and annually. Additionally, ensuring license verification.
- Attended regular meetings with corporate administrators to discuss clinic operations and policies.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization's operations.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Developed marketing strategies to increase visibility and client base.
- Submitted weekly clinic supply orders as well as executing end of period inventory routine.
Assistant Clinic Manager
Massage Envy
05.2020 - 08.2023
- Increased overall efficiency of the clinic by developing and implementing new policies and procedures.
- Collaborated with Clinic Manager to ensure high-quality client care, addressing any concerns or issues in a timely manner.
- Boosted employee morale and retention through regular team-building activities, open communication channels, and recognition programs.
- Trained all new hires to exceeding standards.
- Assisted in conducting in person interviews for all positions as well as preforming hands on interviews for all Service Providers.
- Took the lead in finding schedule coverage when necessary and executing all time off requests.
- Leading the Front of House staff in all daily activities.
Lead Front Desk Associate
Massage Envy
09.2019 - 05.2020
- Selling between 10-15 memberships monthly
- Always hitting monthly goals & incentives as well as winning every contest I participated in
- Took suspended accounts from the high 90’s to low 40’s in two months time
- Assisted in marketing, billing, scheduling, inventory
- High quality client care
- Resolve client concerns with ease
- Resolve employee concerns with ease.
Overnight Production
Dunkin’ Donuts
01.2019 - 05.2019
- Baking croissants, muffins, & bagels
- Icing, glazing, decorating donuts
- Restocking for the opening shift.
Shift Lead / Pet Care
PetSmart
08.2018 - 03.2019
- Sold pets & pet care items
- Ran cash register
- Restocked & refreshed shelves
- Cared for animals.
Front of House Lead
Chick-Fil-A
04.2017 - 06.2018
- In addition to being the Front of House Leader, I was also the Food Prep Leader
- Attended monthly meetings with the owner to discuss business metrics & how to improve my area of focus
- Working closely with other area leaders to improve the business efficiency
- Inventory & ordering for food prep
- Cold food prep (Making cold foods for that night/the next day; salads, wraps, fruit cups, parfaits)
- Came up with a color code system for the prep table to allow for easy use if it was needed when I wasn’t on shift
- Taking orders/Cash register; drive-thru, front counter, outside ordering
- Excellent customer service skills.
Education
Diploma -
Walnut Grove High School
Skills
- Administrative Leadership
- Operations Management
- Records Management
- Profit and loss statements
- Corporate Compliance
- Employee Recruitment
- Employee Training
- Employee Performance Evaluations
- Scheduling Management
- Technical Troubleshooting
Timeline
Clinic Manager
Massage Envy
08.2023 - Current
Assistant Clinic Manager
Massage Envy
05.2020 - 08.2023
Lead Front Desk Associate
Massage Envy
09.2019 - 05.2020
Overnight Production
Dunkin’ Donuts
01.2019 - 05.2019
Shift Lead / Pet Care
PetSmart
08.2018 - 03.2019
Front of House Lead
Chick-Fil-A
04.2017 - 06.2018
Diploma -
Walnut Grove High School
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