Jordan West
Eatonton
Summary
Dynamic Assistant Manager at Reynolds Lake Oconee with a proven track record in staff scheduling and conflict resolution. Expertise in enhancing customer service initiatives has led to increased guest satisfaction. Skilled in employee training and operational strategies, fostering a productive team environment while ensuring compliance with safety regulations. Successfully managed the busiest restaurant on property, consistently hosting over 250 guests nightly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Reynolds Lake Oconee
Greensboro
12.2021 - Current
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new employees on service standards and operational procedures.
- Implemented customer service initiatives to enhance guest experiences.
- Resolved guest complaints promptly to maintain satisfaction and loyalty.
- Maintained cleanliness and organization of dining areas for guest comfort.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- By February, I will have completed the Accelerate program through Reynolds.
Bartender
Friends bar and grill
Grayson
01.2020 - 12.2021
- Prepared and served a variety of beverages to customers.
- Maintained cleanliness and organization of the bar area.
- Provided excellent customer service to enhance guest experience.
- Handled cash and processed payments efficiently at the bar.
- Resolved customer complaints promptly to ensure satisfaction.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
High School Diploma -
Loganville High School
Loganville05-2013
Skills
- Staff scheduling
- Customer service
- Employee training
- Conflict resolution
- Operational strategies
- Team management
Certification
- Level one Master Sommelier
Accomplishments
- Frankly Speaking
- Accelerate program
Timeline
Assistant Manager
Reynolds Lake Oconee
12.2021 - Current
Bartender
Friends bar and grill
01.2020 - 12.2021
High School Diploma -
Loganville High School