Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordyn Almand

Stone Mountain

Summary

Customer-focused professional with experience in sales, client relations, and administrative support. Skilled in guiding clients through application processes, managing documentation, and delivering outstanding service. Quick learner with a positive, can-do attitude seeking to contribute to a high-performing property management team.

Overview

4
4
years of professional experience

Work History

Tax Resolution Assistant

Alleviation Tax Debt Professionals
02.2022 - 10.2025
  • Assisted clients in navigating tax debt resolution processes.
  • Conducted research to support case preparations and documentation.
  • Developed organized filing systems for case documents and client records.
  • Managed high volumes of client communication via phone, email, and CRM systems.
  • Coordinated timelines, follow-ups, and records to ensure smooth case progression.
  • Delivered consistent, professional customer service in a fast-paced environment.

Tax Preparer Assistant

BOSS Taxes
01.2023 - 08.2025
  • Prepared tax returns under supervision, ensuring compliance with regulations and accuracy in documentation.
  • Reviewed client information to identify discrepancies and improve accuracy of tax filings.
  • Maintained organized digital and physical records.
  • Addressed client questions and resolved issues promptly and professionally.
  • Supported team operations during peak seasons.

Sales Project Consultant

Transform Sears Home Improvement
07.2021 - 12.2021
  • Conducted consultations to present products and services.
  • Built rapport with prospective customers and identified needs.
  • Followed up with leads and supported the sales process through close.
  • Delivered a professional, customer-focused experience.

Education

Bachelor of Arts - Finance

University of Arizona Global Campus
Glendale, Arizona
03-2025

Skills

  • Customer service
  • File management
  • CRM software
  • Application processing
  • Telephone and email etiquette
  • Clear communication
  • Creative problem solving
  • Team collaboration
  • Effective negotiation
  • Organized mindset
  • Sales and marketing

Timeline

Tax Preparer Assistant

BOSS Taxes
01.2023 - 08.2025

Tax Resolution Assistant

Alleviation Tax Debt Professionals
02.2022 - 10.2025

Sales Project Consultant

Transform Sears Home Improvement
07.2021 - 12.2021

Bachelor of Arts - Finance

University of Arizona Global Campus
Jordyn Almand