Jordyn Hunter
Macon
Summary
A results-oriented Public Health Customer Service Representative with experience supporting patient care through accurate data collection, documentation, and high-volume service delivery. Proven ability to manage and track client inquiries, referrals, and case information while maintaining strict adherence to HIPAA and public health reporting standards. Recognized for delivering patient-centered service by communicating clearly, addressing concerns with empathy, and ensuring individuals understand available health services and next steps. Skilled in using data systems to support public health initiatives, improve service efficiency, and enhance patient access, outcomes, and satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Fairview Park Hospital
Dublin
02.2024 - Current
- Provided professional support to patients and visitors, managed intake and scheduling, maintained HIPAA compliance, and collaborated with clinical teams.
- Handled incoming calls and directed them to appropriate departments efficiently.
- Resolved patient complaints by coordinating with healthcare staff and management.
- Managed staff scheduling to optimize workflow and patient care.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Team Lead
Lowe's
02.2023 - 01.2024
- Assisted customers with product selection, POS transactions, returns, and inventory inquiries in a fast-paced retail setting.
- Handled customer complaints and resolved issues promptly and professionally.
- Collaborated with team members to ensure efficient store operations.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Administrative Assistant
Medical Center Preventive Care & Wellness
Dublin
09.2020 - 02.2023
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Assisted healthcare providers with patient intake and medical record documentation.
- Processed insurance claims and verified patient eligibility for services provided.
- Maintained inventory of medical supplies and ordered replacements as needed.
Education
Bachelor of Science - Public Health
Oconee Fall Line Technical College
Dublin, GA05-2027
Grade School Education
Georgia Military College
Milledgeville, GASkills
- Customer Service
- Conflict resolution
- Medical terminology
- Microsoft Office
- Conflict Resolution
- Time Management
- Data Entry
- HIPAA Compliance
- Team Collaboration
- VHN CRM system proficiency
References
References available upon request.
Timeline
Customer Service Representative
Fairview Park Hospital
02.2024 - Current
Customer Service Team Lead
Lowe's
02.2023 - 01.2024
Administrative Assistant
Medical Center Preventive Care & Wellness
09.2020 - 02.2023
Bachelor of Science - Public Health
Oconee Fall Line Technical College
Grade School Education
Georgia Military College